Member Solutions Specialist Position Available In Rutland, Vermont

Member Solutions Specialist 3.5 3.5 out of 5 stars Rutland, VT 05701 • Hybrid work

Why Join Us:

Heritage Family Credit Union is a dynamic and member-centric organization committed to making a positive impact on the lives of our members. We believe in delivering not just financial services, but fostering meaningful relationships that enhance the overall well-being of our members and communities. With a focus on education, integrity, and community, we strive to be the preferred financial partner. We’re seeking a Member Solutions Specialist who: Has excellent verbal and written communication skills Thrives on problem solving Can champion our Members First philosophy

Salary Range:

20.54-25.68

Position Title:

Member Solutions Specialist FLSA Status:

Non-Exempt Department :

Member Solutions EEO Code:

Administrative Support Worker Reports To:

Vice President, Member Solutions Grade:

7

Summary:

The Member Solutions Specialist works under direction of the VP, Member Solutions and is responsible for performing collection activities associated with various delinquent accounts as assigned. Utilize various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Optimize collections on accounts while balancing the goodwill of members with the overall business interests of the Credit Union. Ensure the Credit Union’s professional image is maintained.

Essential Functions:

Monitor accounts for late and/or delinquency status and attempt contact with members to secure a satisfactory resolution and offer available options. Maintain up-to-date activity reports on accounts via HFCU Collection Software Ensure all collection activities are performed in accordance with established Heritage Family Credit Union Policies and are legally compliant. Maintain Heritage Family Credit Union’s professional and confidentiality standards through all collection efforts and interactions with members and co-workers. Communicate with Management to provide account updates and seek support with any significant concerns. Responsible for predictable and reliable attendance. Perform all other duties as assigned.

Qualifications:

Education:

High School Diploma or equivalent required. Knowledge of collection procedures and familiarity with related laws and regulations preferred.

Experience:

Previous work experience in collections or related field preferred.

Skills:

This position requires a highly organized, detail-orientated self-starter with proficient writing and verbal communication skills. Excellent phone skills/etiquette and the ability to communicate clearly and effectively over the phone and in writing is critical. Must be proficient with Microsoft Office Suite, e.g. Word, Excel & Power Point, required.

Physical Requirements :

This position requires sitting for extended periods of time and working primarily at a workstation or desk in an open office environment. Daily tasks include extensive use of a computer performing standard keyboard functions, requiring repeated motion, as well as extensive use of the phone. Stretching breaks are recommended to avoid injury.

Work Environment:

Professional banking environment.

BSA/Risk:

Employees will ensure adherence to BSA (Bank Secrecy Act) and risk compliance standards in all job responsibilities, maintaining the organization’s regulatory integrity and mitigating potential risks.

Equal Opportunity Employer :

Heritage Family Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Experience Preferred Previous work experience in collections or related field preferred Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.