Customs Brokerage Assistant Position Available In Niagara, New York

Customs Brokerage Assistant Confidential Niagara Falls, NY 14305 We are a US Customs Brokerage in Niagara Falls, NY seeking an experienced, knowledgeable and reliable Customs Broker’s Assistant to join our team for assisting with international business operations. The candidate with assist our Vice President of Compliance with a wide range of day-to-day issues. The ideal candidate will play a crucial role in providing exceptional customer service, ensuring that our clients receive the support they need in a timely and efficient manner. This position requires strong communication skills, proficiency in data entry, and the ability to analyze customer inquiries effectively. This position will include working directly with our clients and also with CBP and other government agencies such as CBP, FDA.USDA, etc. Responsibilities Provide outstanding customer service by addressing inquiries and resolving issues promptly. Communicate effectively with customers via phone, email, and in-person interactions. Utilize office software to manage customer information and maintain accurate records. Perform data entry tasks with attention to detail to ensure all information is up-to-date. Follow up with Customs entries, post release for accurate information and obtain correct documentation for proper entry filing Post Summary Corrections Analyze customer feedback and provide insights for service improvement. Assist in the organization of customer-related documentation. Collaborate with team members to enhance overall customer experience. Experience Customs Brokerage experience

REQUIRED.

Post Entry experience preferred, but not required. Experience with FDA, EPA, DOT, USMCA, etc. preferred. Proficiency in computer applications, including Microsoft Office Suite. Strong typing skills with a focus on accuracy and efficiency. Excellent verbal and written communication skills are essential for effective interaction with customers. Ability to analyze situations and provide appropriate solutions quickly. Join us as we strive to deliver exceptional service to our customers while fostering a positive work environment. Your skills and dedication will contribute significantly to our team’s success!

Job Type:

Full-time Pay:

$55,000.00 per year

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Schedule:

8 hour shift

Education:

High school or equivalent (Required)

Experience:

Customs Brokerage:

2 years (Required) Ability to

Commute:

Niagara Falls, NY 14305 (Required)

Work Location:

In person