Cargo Reservation/Passenger Service Agent Position Available In Queens, New York

Cargo Reservation/Passenger Service Agent 3.6 3.6 out of 5 stars Jamaica, NY 11430 ABOUT

EVA AIRWAYS EVA

Airways ( www.evaair.com ) is a 5-Star international airline headquartered in Taipei, Taiwan. In 2021, EVA Airways ranks at 7thin SKYTRAX World’s Top 10 Airlines. Currently, New York Branch Office has immediate openings for Cargo Reservation, Cargo Operation and Cargo Sales. Experience related to the position is preferred but entry-level is also welcomed. Essential duties and responsibilities are listed below. Other duties may be assigned to meet business needs as required. Please specify salary expectation on resume.

REQUIREMENTS

Good communication/customer service/organization/time management skills Knowledge with Microsoft Office applications (Word, Excel and PowerPoint) Must be legally authorized to work in the U.S. without sponsorship Weekend/holiday/night shifts required for cargo operation and cargo reservation

EVA EMPLOYEE BENEFITS EVA

Airways offers an excellent benefits package including: Comprehensive medical, dental, vision, life and disability insurance coverage plans 401(k) plan with company match Additional allowances for operation staff and outside sales Free and discount flight tickets for employee and eligible family members on EVA and more than 50 major airlines Starting from 10 vacation days per year with 1 additional day increment after the 5th year up to 20-day maximum 8 national holidays, 2 floating holidays, and 14-day paid sick and personal leaves combined

JOB DESCRIPTION FULL-TIME CARGO RESERVATION

1. Handle booking inquires and provide schedule tracking information by phone and emails on daily basis 2. Maintain booking information correctly 3. Trace irregularity cases such as delay, damages and missing etc. 4. Update schedule changes to customer 5. Provide flight plan on daily basis 6. Arrange connection flight space 7 . Assist for accounting issues such as billing, receiving and payment discrepancy

JOB DESCRIPTION FULL-TIME PASSENGER SERIVE AGENT

1. Assist passengers with general customer service and provide required information 2. Perform and coordinate functions related to passenger processing at counter, departure, and/or arrival 3. Complete documentation required to clear aircraft upon arrival and/or departure 4. Assist passengers in case of misconnections/cancellations/delays 5. Meet embarking/disembarking passengers and offer help who need special assistance 6. Comply with all security requirements 7. Follow direction given by Company Management and Supervisors; assists in all areas as assigned 8. Coordinate with airport authority for flight operational handling 9. Coordinate with relevant departments within the Company and outside vendors to fulfill operational tasks 10. Supervise service providers for efficient ramp operation handling in accordance to authorities and EVA’s standard procedures 11. Prepare flight operation related documentation 12. Make sure ramp area is clear for flight operation prior to flight arrival 13. Coordinate with cargo operation team for flight safety and on-time performance EVA Airways is an Equal Opportunity Employer.

Job Type:

Full-time Pay:

$3,750.00 – $4,150.00 per month

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Vision insurance

Schedule:

8 hour shift Overtime Weekends as needed

Work Location:

In person