Enrollment Advisor Position Available In Okaloosa, Florida

Enrollment Advisor Category:

Professional

Subscribe:

Department:

Financial Aid

Locations:

Niceville, FL

Posted:

Apr 9, 2025

Closes:

Open Until Filled

Type:

Full-time
Position 

ID:

187207

Share About Northwest Florida State College:

In over 50 years of service, Northwest Florida State College has earned a reputation for educational excellence and community involvement. As part of Florida’s public system of 28 state and community colleges, NWFSC offers bachelor’s degree programs, associate degrees, and certificates.

Salary:

 $44,047 2

Positions Available Job Description:

The Enrollment Advisor is directly accountable to the Associate Director, Financial Aid, for the following duties and responsibilities. The individual filling this position is expected to play a positive role in helping the College change as necessary to effectively carry out its mission. Guides students and parents regarding admissions, records, and financial aid. Answers inquiries related to financial aid, scholarships, and work-study, including benefits, eligibility criteria, the application process, policies and procedures, deadlines, and requirements.
Provides front-line customer service to current and prospective students, parents, and families by phone, in person, chat, and email to deliver exceptional service and documents pertinent information in CRM.
Applies customer service skills, knowledge, advocacy, and professional judgment to address simple and complex situations; ensures student needs are served promptly and with a positive experience. Makes necessary referrals to other student services offices.
Assures compliance with Title IV Federal regulations in addition to state regulations in regard to academic records and financial aid.
Conducts financial aid verification, as needed, of student and parent application data in compliance with federal criteria. Verifies the accuracy of information provided on applications for federal and/or state aid programs.
Guides students through the submission process, financial aid professional judgment exceptions, appeals, and petitions following state and federal statutes.
Correspond with students in writing, in person, or by phone regarding outstanding documents necessary to complete the application process.
Participates in college night and community events to present financial aid information, both on- and off-campus meetings, information sessions, and events;
Maintains current knowledge of federal and state aid regulations as they relate to assigned duties as well as institutional goals and objectives regarding Enrollment Services.
Serve on College Work Groups and Strategic Task Forces as assigned;
Perform other duties as assigned. Benefits Health insurance for employee and dependent coverage available.
College-paid basic life insurance for employee with additional coverage for employee and/or dependents at employee’s expense
College-paid retirement with 3% employee contribution to the Florida Retirement System (FRS)
Optional dental and vision insurance at employee’s expense
Paid leave accrual (sick and vacation/annual leave)
Paid time off for designated holidays, winter break, and spring break
Free tickets to designated Mattie Kelly Arts Center and Raider Athletic events

Requirements:

Bachelor’s degree from a regionally accredited institution with four (4) to six (6) years of relevant work experience (higher education experience preferred).
Knowledge of Federal and State Student Financial Aid regulations, programs, practices, and procedures preferred.
Ability to successfully engage with the public, students, faculty, and staff positively and professionally within a fast-paced and high-volume environment Strong attention to detail and commitment to accuracy
Ability to multi-task, problem-solve, and interact professionally both in person and by phone
Flexibility and adaptability when faced with changing priorities
Strong active listening skills

Additional Information:

Classification:

 

Professional II Grant Funded:

N Location:

Niceville FLSA Status:

Exempt Application Deadline:

 Open until filled. Review of applications will begin immediately.

Application Instructions:

All sections of the application must be completed. Please provide a complete application package that includes all of the following: NWFSC Application.
Resume.
A cover letter explaining why you consider yourself qualified for this position.
Copies of unofficial transcripts. •After submitting your resume, the following page will allow you to upload additional documents. The maximum allowable size for uploading documents is 10 MB. Documents exceeding 10 MB must be scanned at a lower resolution or divided into separate documents to reduce file size. If you are disabled and need accommodations in order to participate in the application/selection process, please notify Human Resources before the specified closeout date. All qualified persons will be considered on an equal basis. Any applicant’s grievance should be addressed to the Human Resources Executive Director. Northwest Florida State College does not discriminate based on age, color, ethnicity, race, national origin, disability, marital status, pregnancy, religion, genetic information, sex, gender, or any other legally protected classification in its employment practices or its educational programs or activities. In accordance with the Americans with Disabilities Act, NWFSC strictly prohibits the discrimination against qualified individuals with disabilities in job application procedures, hiring, firing, advancement, compensation, job training, and other terms and conditions of employment. Preference will be given to eligible veterans and spouses of veterans for Career Service positions. NWFSC is an Equal Access/Equal Opportunity Institution and a Drug Free Workplace.