Financial Aid Counselor 2 Position Available In Richmond, Georgia

Financial Aid Counselor Job ID
Location
Summerville Campus
FullPart TimeFullTime
RegularTemporaryRegular
About Us
Augusta University is Gia’s innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than , students choose Augusta for educational opportunities at the center of Gia’s cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Gia’s only public academic health center, w groundbreaking research is creating a healthier, more prosperous Gia, and worldclass clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values saugusta.eduaboutmission.php make Augusta University an institution like no other.
Augusta University’s distinct characteristics in education and research include realworld experiences andmunity engagement, as well as a culture of buildingmunity, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Gia susg.eduhrorientationwee_to_the_board_of_regents_university_system_office isprised of our institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as ananization, and each USGmunity member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy …. and can be found online at .
Additionally, USG supports Freedom of Expression as stated in Board Policy . Freedom of Expression and Academic Freedom found online at Location
Augusta University
Our Health Sciences Campus th Street, Augusta, GA Our Summerville Campus Walton Way, Augusta, GA CollegeDepartment Information
The Office of Student Financial Aid (OSFA) at Augusta University is part of Enrollment and Student Affairs. We are dedicated to providing guidance and assistance for students to help ease the financial burdens associated with their education. We inform prospective and current students of the resources and services available to them to secure funds for financing their education. We advise students of their eligibility for financial assistance, assist withpleting documents, and counsel students regarding their rights and responsibilities of receiving aid. Our goal is to help students, and their families make the best use of financial aid resources so they may achieve their educational aplishments.
Job Summary
This position determines eligibility for and manages the awarding of student financial aid from federal, state, institutional and other sources. The responsibilities include assisting students and families with thepletion of the FAFSA, counseling and advising students and parents on the financial aid programs, reviewing documentation and maintaining accurate records, and ensuringpliance with requisite federal and state laws as well as federal, state, system, and university regulations. Ultimately, this position works to enroll and retain students who may not otherwise be able to attend or graduate without financial assistance.
Responsibilities
The duties include but are not limited to

COUNSELING

Provideprehensive counseling to students and their families regarding financial aid eligibility, available aid programs, disbursement procedures, and requirements for aid renewal. Educate students on how changes in enrollment status may affect their aid eligibility, including the implications of withdrawal and failure to meet Satisfactory Academic Progress (SAP) standards. Advise on alternative funding options such as payment plans to assist with meeting institutional deadlines and financial obligations.

CUSTOMER SERVICE

Deliver highquality customer service by assisting students and families with FAFSA submissions, documentation requirements, and navigating the federal verification process. Proactively identify and support students facing challenges that may impact their academic and financial standing. Communicate with students to resolve outstanding aid issues and provide outreach related to iplete applications. Liaise with external agencies for fund disbursement and collaborate with internal departments including Admissions, Registrar, Academic Advising, and Student Accounts to ensure financial aid alignment with enrollment and billing activities.

RECORD MAINTENANCE

Review, reconcile, and verify financial aid data submitted via the FAFSA and supporting documentation to ensure accuracy and resolve discrepancies. Investigate rejected FAFSAs and employ analytical skills to determine appropriate resolutions. Assess cases for special or unusual circumstances that may justify professional judgment or dependency override. Make and report corrections to the Department of Education and ensure all documentation isplete and audit ready.

AWARDING AND ADJUSTMENTS

Maintainpliance withplex federal, state, and institutional regulations governing financial aid programs. Interpret and policy updates while assisting with the awarding and adjustment of financial aid packages, including state scholarships and grant programs. Use accounting and reconciliation skills to ensure accuracy in fund disbursement, perform Return to Title IV (RT) calculations, and resolve fiscal discrepancies. Support technical processes such as system file loads and data integrity tasks as needed.

PROFESSIONAL DEVELOPMENT

Engage in ongoing professional development to stay current with regulatory and institutional changes. Support the implementation of new departmental initiatives and contribute to process improvement projects. Provide training and mentorship to other staff as needed. OTHER Perform all other duties assigned.
Required Qualifications
Bachelor’s degree from an accredited college or university and three years of financial aid or related work experience required.
Preferred Qualifications
Experience with Department of Education software (i.e. FAA Access, National Student Loan Data Systems (NSLDS), COD, Return to Title IV, etc.) and Ellucian Banner and CampusLogic.
Knowledge, Skills, & Abilities

KNOWLEDGE

Proficient in Microsoft Office and otherputer softwaredatabases.
Understanding and adnce to federal and state statutes regarding eligibility and distribution of student financial aid.
Knowledge of and strict adnce to the Family Educational Rights and Privacy Act (FERPA).
SKILLS
Excellent interpersonal, written, and verbalmunication skills.
Detailoriented with strong prioritization andanizational skills.

ABILITIES

Ability to maintain confidentiality.
Ability to learn and adapt to financial aid systems such as Ellucian Banner SIS,CampusLogic, Technolutions Slate CRM, and other related databases or interfaces.
Demonstrated ability to assess issues, make decisions independently, and address problems efficiently. Ability to prioritize and manage multiple tasks efficiently, maintaining high levels of accuracy and attention to detail in a fastpaced environment. Ability to establish and maintain effective working relationships with staff, faculty, students, and other stakeholders, fostering a collaborative and positive work environment. Ability to provide exceptional customer service, addressing inquiries and guiding students and families through the financial aid process.
ShiftSalaryBenefits
Shift Days; MF Pay Band B
Salary $.hourly $.hourly
Salary to bemensurate with qualifications of the selected candidate within the established range (generally minimummidpoint) of the position
Recruitment Period Until Filled
Augusta University offers a variety of benefits to fulltime benefitseligible employees and some of our halftime (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and paid holidays.
Also, our fulltime employees who have been employed with us successfully for more than months can be considered for the Tuition Assistance Program. Consider ing with us today
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties the candidate will also need to have a credit checkpleted for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires Final candidates will be required to provide proof ofpleted academic degree(s) as well as postsecondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educationalcredential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Credit Check
This position will require the acquisition of a PCard andor handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.
Other Information
This position is also responsible for promoting a customerfriendly environment and providing superior service to our patients, students, faculty, and employees. “Augusta University is a patientand familycentered care institution, w employees partner every day with patients and families for success.”
Augusta University is a tobaccofree environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer weing applicants from underrepresented groups, including individuals with disabilities and veterans.