Senior Financial Aid Counselor Position Available In Guilford, North Carolina
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Job Description
The Senior Financial Aid Counselor provides high-level support to students and families by resolving complex financial aid issues and serving as a primary point of escalation for frontline staff. The position collaborates with leadership, including the Senior Assistant Director for Counseling, to determine next steps in resolving challenging cases. This position is responsible for managing the Emergency Loan Program, assisting with the Return to Title IV (R2T4) process, and ensuring compliance with all applicable federal, state, and institutional regulations. The Senior Counselor plays a key role in mentoring new and current counselors. This is a student-facing role requiring strong communication, problem-solving, and customer service skills.
Minimum Qualifications:
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Qualifications:
Two (2) to three (3) years of Higher Education experience. Demonstrated ability to train and mentor others. Ability to work with employees to gain understanding of work standards, processes, and procedures.
