Technical Coordinator Position Available In Washington, Tennessee

Posting Details
Position Information Job Title Technical Coordinator
Department Financial Aid – 25520
Pay Grade 9
Job Category Support Staff
Job Summary The Office of Financial Aid & Scholarships is looking for a Technical Support Coordinator to join our team in revolutionizing student financial support. As the hub that processes over 24,000 FAFSA applications every year, you’ll be at the center of making college dreams a reality for students. Your days will be fast-paced and meaningful. You’ll manage the complex processing of student financial records, budgets, and awards—interpreting federal guidelines to maximize aid for each student. Communicating clearly with students and families is critical, and you’ll thrive on answering their challenges with empathy, solutions, and care. Analyze FAFSA data like a pro. Oversee technical systems like a leader. Work with passion, accuracy and heart. You were born for this job to streamline processes, provide unbeatable support, and change students’ lives through your work. If you want to directly impact student success through your technical skills and caring service, you have the passion and talent we’re seeking. We can’t wait to see your ideas in action and students smiling because of the support you provided. The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services and programs including:
paid time off & leave
16 paid holidays
health and life insurance
retirement
access to University facilities and services and much more! Check out the ETSU Human Resources Benefits page for additional information.

https:

//www.etsu.edu/human-resources/benefits/. ETSU is an Equal Opportunity Employer.r.

Disclaimer:

The Job Summary intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employee must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations. Knowledge, Skills and Abilities Ability to think critically and creatively, have a high standard of integrity, and be motivated to incorporate best practices into the organizational culture.
Ability to exhibit a thorough knowledge of policies, procedures, and outside regulations pertaining to the position.
Ability to possess a working knowledge of operational and fiscal analysis techniques.
Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved.
Ability to communicate effectively, both orally and in writing.
Ability to anticipate, investigate, and analyze problems and address them proactively.
Ability to learn and utilize external agency computer software, i.e., EdConnect and COD systems.
Ability to establish and maintain effective working relationships with faculty, staff, students, and the public.
Ability to work in fast-paced, demanding environment.
Ability to work independently and follow through on assignments.
Ability to exhibit solid organizational skills and be detailed oriented.
Ability to work with a variety of constituencies and be willing to contribute to a team effort.
Ability to exercise discretion and good judgement at all times and in all contexts and maintain confidentiality.
Ability to work effectively with all constituencies of the University.
Ability to collect, organize, analyze, and present information in a meaningful manner.
Ability to collaborate and be effective working with diverse populations.
Knowledge of Federal Educational Rights and Privacy Act (FERPA) rules and regulations.
Knowledge and experience working with Banner and knowledge of federal financial aid regulations.
Knowledge of general software, operating systems, and other technology fundamentals. Required Qualifications Technical Diploma or Associate’s Degree plus
Two(2) years of related experience (e.g. – Financial Aid/Student Services office experience including working with financial aid/student information-related software systems; document management systems; data collection and reporting). (An equivalent of relevant education and/or experience, including part-time, may be considered.)

Equivalent:

HS/GED plus 4 years of experience working with federal financial aid related programs and regulations and/or direct financial aid experience in a higher education setting.

Equivalent:

Bachelor’s degree or higher in Computer Science, Data/Information Science, Management Information Systems, or closely related degree. Preferred Qualifications Bachelor’s degree in Computer Science or technology-related field.
4 years of relevant full-time experience.
Working knowledge of all financial aid processes and systems.
Advanced knowledge of computer software, operating systems, and other technology fundamentals, Banner software.
Banner experience.
Atomic/UC4 experience. Salary Posting Detail Information Posting Number

SS01666P

Is this position subject to a criminal background check? Yes
Is any part of the funding for this posting coming from a grant or outside funding source? No
Open Date 09/20/2024
Close Date Open Until Filled Yes