Corporate Treasury Services Support Specialist I/I Position Available In Hinds, Mississippi

Corporate Treasury Services Support Specialist I/II/IIILocationUS-MS-Jackson | US-TX-Houston | US-TN-Memphis | US-FL-Panhandle | US-AL-BirminghamJob

ID2025-18367

CategoryCash Management TypeRegular Full-Time Job Grade7 FLSA StatusNon-Exempt Working Hours8AM-5

PM Job Location:

Company Corporate Treasury Services Support – 10051OverviewThe purpose of this job is to implement Trustmark’s Corporate Treasury Services, train customers, provide support for Corporate Treasury Service products, and answer customer’s and internal associate’s questions.

ResponsibilitiesProvide customer support for bank’s various Corporate Treasury Services.

Handle and perform routine assistance surrounding Corporate Treasury Services, i.e., password resets, policy and procedure explanation and answering CTS product questions and escalating issues when further support is needed.

Assist with loading new Business Online Banking enrollments by reviewing customer information for accuracy and security purposes.

Monitor Corporate Treasury Services ACD phone line/online inboxes, and answer customer calls, e-mails, or secure messages through internet banking to resolve problems or answer questions regarding various Corporate Treasury Services as defined in the job description while providing exceptional customer service.

Complete time-sensitive tasks that are crucial for customer’s daily operations accurately and within policy.

Troubleshoot and assist with various computer software such as various Internet Browsers (Internet Explorer, Microsoft Edge, Google Chrome), Microsoft Excel, and Notepad as needed.

Proactively assist with all Corporate Treasury Services related projectsProactively contact customers regarding system issues and issue resolutions.

Attend product trainings scheduled with product managers, senior CTS Support Reps, and their managerIdentify issues that require escalation and escalate issues appropriately to Tier II,III, or IV reps, product managers, or support managerImaging and Indexing of Corporate Treasury paperwork and formsExercise technical sophistication by proficiently using CTS systems to provide timely and accurate reports to management and provide a high level of technical support for customers.

Contact and work with appropriate internal departments to provide timely resolution to customer issues.

Provide regular updates to CTS Support Management and CTS Product management on customer product issues, new or updated product requests, and customer complaints.

Perform additional duties as assigned.

Level II additional responsibilities:

Implement, update, and support bank’s various Corporate Treasury Services. Services include but are not limited to: online banking, Bill Payment, ACH Templates, fraud prevention services, and Remote Deposit ExpressComplete appropriate paperwork needed for implementation, updating, and/or cancellation of Corporate Treasury Services through electronic or paper documentation.

Validate the accuracy of incoming paperwork to ensure implementation is within policy (including ACH and RDC Policies) and guidelines. Validation includes organization of company, resolution completeness, accuracy of enrollment forms and needed approvals, and billing.

Proactively contact and conduct training with customers upon implementation of new products or services.

Monitor Corporate Treasury Service ACD phone line/online inboxes, and answer customer calls, e-mails, or secure messages through internet banking to resolve problems or answer questions regarding various Corporate Treasury Services as defined in the job description while providing exceptional customer service.

Complete complex time-sensitive tasks that are crucial for customer’s daily operations such as Same-day Tax Wires, ACH Limit increases, and correspondent banking trades accurately and within policy.

Maintain, update, and complete an online list of incom ng Corporate Treasury Services tasks and assignments in a timely manner.

Read, validate, and correct common treasury files (i.e. NACHA payment and Positive Pay files) as needed.

Assist with training Corporate Treasury Services Tier 1 associatesAssist with maintaining CTS Support FAQ for associate referenceAssist Corporate Treasury Service Tier 1 associates with resolving escalated support and product issuesIdentify issues that require escalation and escalate issues appropriately to Tier III reps, Tier IV reps, product managers, or support managerAssist product managers with testing products and services for issue resolution or upgrade purposesComplete and proactively assist other associates with Corporate Treasury Services related projectsWork closely with internal and operational departments to facilitate accurate customer setup and resolution for any related issues.

Level III additional responsibilities:

Assist with training Corporate Treasury Services Tier 1 and 2 associatesAssist Corporate Treasury Services Tier 1 and Tier 2 associates with researching, resolving, and documenting escalated support and product issuesOpen and monitor vendor cases related to Corporate Treasury Services products (online banking, Bill Pay, ALERT, etc.)Maintain and update Support Issue log and procedure documentsComplete highly technical and advanced product setups for high touch customers.

Assist Tier IV associates with daily trading and reporting tasks as neededAssist Tier IV associates with daily Correspondent Bank and Fed Fund trading and reporting tasks as needed.

Assist in monitoring daily ACH/RDE exposure warning reports and distribute to appropriate relationship managers for review.

Assist in monitoring ACH/RDE exposure/send limits exceed process to determine if limits need to be adjusted. Help manage the ACH/RDE credit approval renewal processAssist Tier I and II associates with maintenance and setup of complex Corporate Treasury Service-related files (ACH, Positive Pay, SFTP)Assist management with testing new product and service offerings as well as assisting with documenting new procedures for them.

Balance and reconcile online Tax Payment system and related accountsIdentify issues that require escalation and assist in resolving issues that are escalated to product managers or support managersIdentify cross-sale opportunities for bank’s products and services, and refer them to the appropriate department or associatePerform additional duties as assignedQualificationsHigh School DiplomaAt least 1 year of experience in a retail banking or customer service role (i.e., customer contact center, FSR, etc.)Knowledge of the bank’s overall services and productsKnowledge of Microsoft Office products such as Word, Excel, Outlook, etc.

Knowledge of Personal Computers, the Internet and communication softwareAbility to communicate effectively and professionally with all levels for the purpose of supporting the bank’s basic Corporate Treasury ServicesExcellent oral and written communication skillsExcellent interpersonal skills and ability to work with othersAble to efficiently navigate the Internet and Internet Browsers for troubleshooting purposesAbility to learn more complex Corporate Treasury Services to support customersAbility to make decisions following Internet Banking Policy and ProceduresAbility to understand and apply bank policies and procedures as they relate to Corporate Treasury ServicesAtten