End User Trade Floor Support Analyst Position Available In New York, New York

End User Trade Floor Support Analyst
Title
: End User Trade Floor Support Analyst
Location
: North America (Onsite)
Employment Type
: Contract
Compensation

Pay Range:

$77000-$130000/Yrs
Description

• Provide IT support for business users in North America.
• Support trading technology used by various trading and banking businesses.
• Lead and communicate effectively within the team and across peer units.
• Engage in strategic initiatives and platform enhancements.
• Ensure service objectives are achieved through various communication tools.
• Offer high-level support and conflict resolution skills.
• Maintain familiarity with IT support organizations and roles.
  Key Responsibilities
• Supervise daily support for trading and sales staff.
• Manage incidents and provide user updates.
• Communicate complex issues effectively to staff and peers.
• Troubleshoot and support critical trading platforms.
• Mentor staff and conduct performance reviews.
• Document technical instructions and procedures.
• Build and foster cross-functional relationships.
  Qualifications
• Bachelor’s degree with 5-7 years of service desk support experience.
• Experience in high-pressure environments with excellent time management skills.
• Strong technical expertise in end-user support devices.
• Proven ability to document and write technical instructions.
• Excellent communication and staff training skills.
  Core Technologies
• PC Hardware | Software | Active Directory | TCP/IP | SCCM | Thin/Zero Clients | VDI | Mobile Device Management | Ticket System | Documentation | Asset Management | User Support | Communication Skill
  Contact Information
  Melanie Reardon,
  Benefits
  Learn more about our benefits offerings here EEO Statement
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The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

mitchmar1

Position Id:

25-37339