Processing Supervisor Position Available In Duval, Florida

Processing Supervisor 3.9 3.9 out of 5 stars Jacksonville, FL

JOB DESCRIPTION

Join our team as a PAG Processing Manager in the Project Approval Group (PAG) within Chase Mortgage Banking. Lead and support a team of PAG Processors to achieve productivity, quality, and customer satisfaction goals. As a PAG Processing Manager within our dynamic team, you will be responsible for providing leadership, guidance, and support to PAG Processors. Your role will be pivotal in ensuring that our team meets and exceeds company standards for productivity, quality, and customer satisfaction. You will be tasked with implementing performance plans to achieve monthly and annual goals. Additionally, you will play a key role in developing the skills of your team through goal-setting, delegation, training, counseling, and performance management. Job Responsibilities Oversee processors’ timely collection and submission of project documents to PAG Underwriting. Ensure accurate and timely input of information in all applicable systems. Work closely with PAG Underwriting, Operations, and Sales Partners. Implement performance plans to achieve monthly and annual goals. Develop the skills of subordinates through goal-setting, delegation, training, counseling, and performance management. Required Qualifications, Capabilities, and Skills Minimum 1 year of experience as a manager or supervisor. Minimum 2 years of experience in the mortgage lending business. Excellent analytical and decision-making skills. Strong verbal and written communication skills. Ability to communicate well in difficult situations. Strong negotiation skills. Strong computer skills, familiar with Microsoft Windows and Office software. Adhere to turn time commitments in a high-volume environment. Excellent teamwork orientation and ability to work independently in a fast-moving environment. Preferred Qualifications, Capabilities, and Skills College 4-year degree preferred.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.