Revenue Cashier Supervisor Position Available In Duval, Florida

Salary Confidential
Position range in Jacksonville, FL Metropolitan Statistical Area $24.32 – $38.31 Per hour Revenue Cashier Supervisor
JTA/JTM

Occupation:

First-Line Supervisors of Office and Administrative Support Workers

Location:

Jacksonville, FL – 32204
Positions available: 1
Job #: 12483395

Source:

Employ Florida

Posted:

4/28/2025

Updated:

4/28/2025

Expires:

6/27/2025

Web Site:

Employ Florida
Onsite /

Remote:

Work onsite all of the time

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. AD 24 Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window. Under general direction of the Revenue Assistant Manager, this position sells media fare from one of the Authority’s designated transit hub locations. Duties include receiving cash, making change and providing bus route information as well as supervising cashiers. Essential s): Oversee the sale of bus tickets and weekly passes.
Tracks all sales. Must be able to operate a sales terminal, change machine and calculator.
Prepares and reports on daily deposits and change orders using Excel spreadsheet.
Training and development of new cashiers and provide ongoing development for existing staff.
Handle customer complaints and ensure a high level of customer satisfaction.
Maintains records of inventory counts of tickets and sales activity on appropriate forms. Records all sales by operating a cash register, change machine and calculator.
Makes change for customers to use as fares on JTA buses.
Maintains records of inventory counts of passbooks and sales activity on appropriate forms.
Prepares daily deposits and change orders. Daily review and report on Cashier over/shorts
Manages scheduling, time off requests, evaluations, and training for direct reports. Verifies timecards in ADP.
Always treats the public in a courteous and tactful manner at all times.
Communicates with co-workers, management and others in a courteous and professional manner.
Behave in a manner that is positive and supportive when interacting with employees and customers
Manage and track customer concern tickets and handle escalated customer complaints.
Provide Fare training and information to internal and external customers.
Able to participate in public presentation of fare information.
Able to work with other departments in support of JTA goals and objectives
Keeps abreast of JTA departments/divisions operational procedures, practices and office locations.
Reads and applies various documents such as maps, procedures and regulations to work situations.
Conforms with all safety rules and wears/uses all appropriate safety equipment.

Minimum Qualifications:

Two-year degree (AA) or 2 years of leadership experience in Customer Service. A minimum of 2 years working in a customer service environment including 2 years of demonstrated experience in using a personal computer. The ability to count and sort money.

Knowledge, Skills and Abilities:

Knowledge of JTA/JTM departments and agencies operational procedures, practices and office locations.
Use Teams, Microsoft Excel, Word and Power Point.
Knowledge of customer service standards and the ability to remain focused on customer needs.
Skilled in empathic listening techniques.
Ability to read and apply maps, procedures and regulations to work situations.
Ability to communicate effectively, orally and in writing.
Ability to handle confrontations constructively.
Ability to learn bus routes and schedules within a reasonable period of time.
Ability to perform clerical/cashiering duties and to receive and make change.
Ability to perform routine counting and sorting of money accurately and efficiently.
Ability to simultaneously communicate, interpret communications and enter data into a computer.
Ability to use good judgment in making decisions in accordance with policies and procedures.
Ability to operate standard office equipment such as cash register, calculator, and personal computer.
Ability to achieve established individual goals that support the achievement of Division goals.
Ability to work in close quarters with other personnel.
Ability to work a flexible schedule including holidays and weekends.

Work Environment/Physical Requirements:

The Revenue Cashier Supervisor works within an office environment where the noise level is usually quiet. This role at times may be required to be on call. Physical demands may include Sit and or stand for prolonged periods.
Perform repetitive motion.
Must be physically able to perform lifting and carrying of heavy items. Help for Employer Information. Opens a new window.