Partner Success Specialist Position Available In Hillsborough, Florida

Partner Success Specialist Knack Tampa, FL Job Details Full-time 17 hours ago Benefits Stock options Health insurance Dental insurance 401(k) Work from home Vision insurance Qualifications Software troubleshooting Outdoor work Mid-level Project management Education Account management Leadership 2 years Communication skills Full Job Description Partner Success Specialist Think you’ve got a knack for working on a team, and want to be at the forefront of the digital landscape with the fastest growing peer tutoring platform? Knack is the leading student success platform, transforming tutoring to prepare students for success in the classroom and 21st-century workplace. In partnership with colleges and universities across the country, Knack delivers affordable and impactful peer tutoring programs that ensure all students have access to the academic support they need to succeed. If working on a team of constantly curious, driven innovators, who are modernizing peer-to-peer learning, then look no further! Position Summary We are seeking a full-time Partner Success Specialist (PSS) to support our Partner Success and Strategy Teams. As a foundational member of our team, you will work alongside our Vice President of Academic Relations, Partner Success Managers (PSMs), Partner Success Executives (PSEs), and Partner Success Assistant (PSA) to ensure the success of our partnerships. This is a dynamic, multifaceted, and challenging role that requires attention to detail, strong communication skills, and a proactive mindset. You will also collaborate closely with Operations, Sales, and Marketing to drive impactful partnerships. As our company continues its high-growth trajectory, you will play a key role in maintaining momentum and scaling our Partner Success efforts. What You Get Competitive salary and vested stock options (equity ownership) Health care benefits (medical, dental, vision), 401K, and wellness stipend Flexible time off Work from home flexibility and monthly stipend Company provided MacBook and equipment Company events and outings Autonomy, ownership, and the chance to grow alongside a phenomenal and passionate team every day What You Get To Do Manage a caseload of higher education partners, including managed peer tutoring programs and staffed peer tutoring programs. Serve as the manager for K-12 partnerships, ensuring smooth operations and engagement. Onboard new partners and ensure they have the resources and support they need for success. Provide general support to partnerships within your caseload, including monitoring engagement data, helping partners optimize their programs, and troubleshooting issues as they arise. Maintain partnerships within your caseload, ensuring engagement and success while working with the PSE on renewals and expansion opportunities. Prepare for partnership meetings by gathering and analyzing data, organizing reports, and assisting in follow-ups. Gain familiarity with all Knack partnerships and attend occasional stakeholder meetings with partners. Step in as a substitute for PSMs, when necessary. Complete End-of-Term (EOT) and Academic Year (AY) reports by adding commentary and finalizing them for PSM and PSE review. Participate in occasional travel for partner visits, conferences, or team gatherings as needed. This may be for you if… You have 2+ years of experience working in higher education. You believe in the power of peer relationships, the Knack model, and the future of education. You are detail-oriented, with strong project management and problem-solving skills, while also valuing human connection. You are process-oriented and enjoy optimizing systems. You are patient, curious, and eager to learn through initial training and continued on-the-job experience. You are proactive and take initiative in a fast-paced environment. You thrive in a diverse, highly collaborative team setting. You are seeking to grow your career in Partner Success (we promote from within!). You deeply value teamwork, lifelong learning, autonomy, accessibility, impact, safety, and community. You are authorized to work in the U.S. You appreciate the benefits of working in a remote organization. You are available to work

M-F, 9-5 ET.

Extra Credit! Experience with peer education programs in higher education. Experience leading the adoption and implementation of a technology platform in a campus-based role. Experience in operations, higher education technology, or account management. Experience in partner success work outside of higher education. Graduate degree in education (higher education preferred). Based in or around the New Jersey area. About Knack Knack Technologies, Inc. launched in 2016 at the University of Florida by a founding team who came together to build peer-to-peer communities that would be more enjoyable, relevant, and effective than traditional learning environments. Today, we enable college students to connect with each other for in-person and online tutoring by offering an award-winning peer tutoring platform with web and mobile applications that are equal parts functional and aesthetic. We partner with some of the largest universities in the U.S., serving thousands of students, tutors, and college administrators every single day. We’re proud to be backed by top-tier Silicon Valley investors including Jeff Vinik (Owner, Tampa Bay Lightning), Precursor Ventures, Bellini Capital Partners, Bisk Education Ventures, Elysium Venture Capital, Arizona State University Enterprise Partners, TiE Tampa Bay Angel Fund, and Alex Sink (Former CFO, State of Florida). We’ve been featured on Inc.com, Forbes, TechCrunch, EdSurge, ELearning Inside, Entrepreneur.com, USA Today, and many other well-known publications/media outlets. Our team has won numerous awards including the 2019 Lumina Foundation’s Education Innovation Prize, UF’s Big Idea Business Plan Competition, Village Capital’s 2018 Education Program, the 2015 Thiel Summit Pitch Competition, and the 2017 1776 Challenge Cup.