Manager, Financial Crimes Unit Position Available In Polk, Florida

Manager, Financial Crimes Unit Publix Employees Federal Credit Union – 3.8

Lakeland, FL Job Details Full-time Estimated:

$80.4K – $118K a year 1 day ago Benefits Profit sharing Paid holidays Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance Qualifications Microsoft Excel Management 5 years Writing skills Certified Fraud Examiner Microsoft Office Analysis skills Bachelor’s degree Financial services Fraud prevention and detection Senior level Bank Secrecy Act Certified Anti-Money Laundering Specialist Communication skills Banking Full Job Description Publix Employees Federal Credit Union (PEFCU) was established over 60 years ago to provide financial services with lifetime value to Publix Super Markets, Inc. employees and their families.

PEFCU Benefits/Perks:

Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage! Generous Paid Time Off program (approximately 4 weeks a year) 11 paid holidays per year 401(k) retirement plan and profit sharing Pay for performance incentive programs Time off for giving back to your community! Tuition reimbursement And much, much more!!! We are committed to improvement, driven by feedback, and focused on organizational growth. We expect and demonstrate our values (Caring, Inclusive, Transparent, Innovative, and Accountable) every day, creating an environment where all associates can add value and feel valued. Find your value here as our: Manager of Financial Crimes The Financial Crimes Unit Manager leads the development and management of PEFCU’s Fraud Team ensuring that the Credit Union follows all applicable laws and regulations related to Fraud / BSA monitoring, investigations, and reporting. This position is responsible for the day-to-day management of the FCU Fraud Analysts and the FCU operations. This is an onsite position in Lakeland, Florida. What you will do… Responsible for the overall management and supervision of the daily workflow and the performance of a team of Fraud Analysts. Develop, implement, and oversee procedures to identify, prevent, and mitigate fraudulent activities. Monitor compliance with departmental standards and processes to increase production and prioritize work volumes. Coach, mentor, and develop team members, including overseeing new employee onboarding and providing developmental guidance by providing regular coaching sessions with team members. Conduct QC reviews of FCU case investigations to include the proper analysis of fraud typologies and investigation facts, the investigative reports (narratives), supporting documentation, and case dispositions. Conduct team meetings to keep Analysts informed of FCU statistics, developments, and trends as well as provide opportunities for team building. Monitor and develop internal controls for fraud management activities. Determine the course of action needed for significant fraud incidents including the need to file SARs and/or the need to close member accounts. Oversee case management to ensure all cases are closed/filed in accordance with internal Service Level Agreements (SLA) and in compliance with internal policies and regulatory requirements. Work with the Level II or III Fraud Analysts in monitoring and testing card fraud rules. Work with the Level II or III Fraud Analysts in reviewing CAMS alerts for credit union wide member impact analysis, and make recommendations to the Director of Compliance & FCU for actions to take. Develop processes, reports and transaction monitoring system parameters that respond to rising and falling fraud trends to maximize use of resources in combatting fraud and mitigating losses. Complete periodic fraud risk assessments to determine the credit union’s fraud and internal control vulnerabilities and necessary process improvements. Participate in multiple complex department projects simultaneously, as a fraud subject matter expert and liaison, ensuring timely and high-quality outcomes. Provide guidance on escalated matters and provide support to business units in reviewing urgent fraud incidents. Partner with member-facing teams to ensure there is clear communication and understanding of fraud referrals and policies. Monitor fraud trends and support the Director of Compliance & FCU in strategy development to address the trends to reduce fraud losses. Review the effectiveness of the financial crimes unit’s processes and procedures as well as develop process improvements. Accountable for generating periodic reports (metrics) that will be utilized by the Director of Compliance & FCU to analyze quality trends and patterns on a weekly, monthly, and annual reporting basis. Responsible for reconciling fraud general ledger accounts. Maintain professional and technical knowledge by attending educational workshops and webinars, reviewing professional publications, and establishing professional networks. Assist in developing new hire training and role-specific education for various business units. Communicate significant issues to Senior Leadership and make recommendations when problems are identified. What you need… 5 – 7 years of experience conducting complex fraud investigations within a financial institution and extensive knowledge of account fraud, remote banking fraud, fraud disputes, and BSA regulations 3 – 5 years of experience in a people management role with direct reports preferably with responsibility for quality control administration within a financial crimes unit Bachelor’s Degree or equivalent experience Certified Fraud Examiner (CFE Designation) or equivalent preferred Knowledge of the Bank Secrecy Act and other federal laws, including but not limited to: US Patriot Act, Office of Foreign Assets and Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act Expertise in fraud specific State and Federal regulations affecting credit unions including Regulations E, CC, GG, and V, the

FCRA, FACT

Act, Bank Secrecy Act and NACHA Expertise in working with law enforcement, external FIs, fraud system, alert management, risk management, financial crimes investigations, case management and personnel management as well as overall fraud unit operations Demonstrated mastery of fraud investigation methodologies, fraud typologies including cyber-related fraud typologies, and have a firm grasp of fraud-related industry trends Knowledge of business goals and objectives related to fraud management within a financial institution and demonstrated success of meeting said goals and objectives Have deep understanding of financial regulations, a proactive approach to risk management, and the ability to foster a culture of proactiveness within the team. Highly skilled in making independent decisions with limited information and analyzing transactions and account relationships to assess risk levels Exceptional coaching skills for the development of high performing teams Highly proficient in using Microsoft Office suite products and transaction monitoring software such as Verafin, Actimize, etc. Experience and comfortability with conducting investigative interviews of victims and potential suspects of financial crime Highly skilled in communicating effectively with all staff levels, both orally and in writing Demonstrated ability to establish and maintain effective working relationships Highly skilled in analyzing large sets of transaction data in excel to identify irregular transactions Expertise in recognizing common red flags and fraud trends Strong problem-solving and analytical skills with ability to drive root cause resolutions based on analytical discipline Exceptional coaching skills for the development of high performing teams Demonstrated ability to multi-task, and guide the prioritization of work of team members Ability to work under stressful and busy conditions, and to handle difficult situations with tact, empathy and professionalism Be ethical and demonstrate integrity Able to accomplish assignments and projects with minimal supervision and within tight deadlines as well as the ability to lead others in completing assignments and meeting department goals Possess a critical attention to detail to analyze the state of the fraud operations Ability to compose and edit professional and effective communications, reports, and policy/procedure documents What’s in it for you… Competitive pay Pay for performance incentive program Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage! Stellar benefits/perks Work/life balance Apply now! Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.