Manager – Revenue Cycle Operations – UMMC Madison Position Available In Hinds, Mississippi

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Please complete this application in entirety by providing all of your work experience, education and certifications/ license. You will be unable to edit/add/change your application once it is submitted.

Job Requisition ID:

R00042308

Job Category:

Professional and Technical Organization:

Rev Cycle•

Patient Access Location/s:

Main Campus Jackson Job Title:

Manager

• Revenue Cycle Operations

•

UMMC Madison Job Summary:

To develop, coordinate, implement and provide ongoing management of work flows and business operations in billing, follow-up, collections, cash posting, and customer service. To collaborate with senior management in the planning, design, documentation and implementation of workflows such that plans may be executed in an efficient and effective manner for all areas of the revenue cycle. Ensures financial success of University of Mississippi Medical Center and University Physicians through exercising independent managerial judgment and skills applied to leading staff, monitoring applicable metrics, staying current in all regulatory matters related to billing, payment and adjustment applications, and responding to customers with insurance and personal balance questions. Must maintain a working knowledge of all employment policies, procedures and systems to maintain accurate and complete records for all personnel under his/her management. Must be highly effective in developing, documenting, and delivering crucial conversations and applicable corrective actions as needed among personnel under his/her management. Education & Experience Bachelor’s Degree in Finance, Healthcare Administration, Business Administration, Health Information or a related field and four (4) years of related Revenue Cycle experience, or an equivalent combination of education/experience. Two (2) years in a relevant management level positon. Proven track record of accomplishing high quality work in a professional manner with exceptional written and verbal communication skills, effective personnel management skills and a talent for observing processes and working to continuously improve them. Computer literate and ability to type, file and maintain records.

CERTIFICATIONS, LICENSES OR REGISTRATION REQUIRED

Knowledge, Skills & Abilities In-depth knowledge of revenue cycle operations and governing rules and regulations for all reimbursement sources. Critical thinking skills with focus on process improvement and optimizing the use of core systems such as Epic. Demonstrated ability to mentor and train staff, adaptive and flexible to new ideas and change. Proven ability to perform and maintain working relationships within the department and across all business units to foster a team environment. Able to manage functional areas to meet established performance metrics. Knowledge of business administration. Skilled in the use of personal computers and revenue cycle related software applications. Highly effective organizational, interpersonal, and written and verbal skills.

KNOWLEDGE, SKILLS AND ABILITIES

• Advanced knowledge of medical terminology
• Advanced knowledge of revenue cycle functions
• Ability to pay attention to detail
• Ability to maintain a professional appearance and attitude
• Ability to read, write, type, and follow oral and written directions
• Ability to work independently to effectively and efficiently perform assigned duties
• Good interpersonal communication and organizational skills, and proven ability to work effectively with others

RESPONSIBILITIES

Participates with senior management, and independently, in developing and designing work flows to optimize efficiency and effectiveness in billing, collections, follow-up, cash posting, and customer service for professionally certified and non-certified staff Designs and implements work flows to improve productivity, maximize cash flow, attain or exceed peer group benchmarks across the revenue cycle, contain costs, and optimize the use of technology, space, and resources Participates in establishing revenue cycle goals and implementing plans to achieve goals Leads and guides employees to excel in applicable revenue cycle performance in collaboration with other revenue cycle managers to avoid duplication of effort and other non-productive work activities Ensures operations are aligned with the strategic goals and objectives of the organization and stirve to lead operations in ways that meet or exceed peer group benchmarks. Monitors and ensures compliance with all regulatory requirements Oversees the hiring, training, and daily work of staff and monitors productivity to ensure optimal throughput. Collaborates with senior revenue cycle leadership to develop, secure approval of, and oversee implementation of policies and procedures to meet agreed upon performance standards. Maintains strict confidentiality and adheres to all HIPAA guidelines and regulations. Manages the development of staff through the use of performance measurement reports and tools, and providing routine feedback, performance reviews, and one-on-one meetings. This includes conducting routine staff audits for productivity and tracking results. Enforces organizational policies and procedures to ensure qualit customer services, appropriate expense controls and effective operations. Collaborates with management and co-workers in an open and postive manner to contribute to highly effective outcomes for the organization Contributes to a positive and professional work environment Performs any other assigned duties since the duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time

Environmental and Physical Demands:

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional working hours beyond regularly scheduled hours, occasional travelling to offsite locations, no activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced is subject to precise measures of quantity and quality, occasional bending, occasional lifting/carrying up to 10 pounds, occasional lifting/carrying up to 25 pounds, occasional lifting/carrying up to 50 pounds, occasional lifting/carrying up to 75 pounds, occasional lifting/carrying up to100 pounds, no lifting/carrying 100 pounds or more, no climbing, no crawling, occasional crouching/stooping, occasional driving, occasional kneeling,occasional pushing/pulling, frequent reaching, frequent sitting,frequent standing,occasional twisting, and frequent walking. (Occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type:

Full time

FLSA Designation/Job Exempt:

Yes Pay Class:

Salary FTE %: 100

Work Shift:

Benefits Eligibility:

Grant Funded:

Job Posting Date:

04/14/2025 Job Closing Date (open until filled if no date specified): The University of Mississippi Medical Center is committed to educating the next generation of health professionals, discovering new cures and treatments and providing the highest quality health care. We foster environments that support respect, compassion and belonging for all faculty, staff and students as well as patients and visitors. Our employment, academic, research and clinical care practices reflect these commitments. UMMC is an equal opportunity employer and prohibits discrimination and harassment on the basis of race, color, national origin (including limited English proficiency and primary language), disability, age, sex (as that term is defined in applicable laws such as 45 CFR § 92.101(a)(2) and binding court decisions), religion, genetic information, veteran’s status and any other status protected by applicable law. UMMC also prohibits retaliation against those who report discrimination or harassment and against those who participate in the Medical Center’s investigation and handling of such reports. Further, UMMC complies with all applicable statutes, regulations and executive orders regarding sex discrimination, sexual harassment, domestic and dating violence, sexual assault and stalking, including but not limited to Title IX of the Education Amendments of 1972 and its implementing regulations which prohibit discrimination on the basis of sex in any education program or activity UMMC operates including in admission and employment, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act (“Clery Act”) and the Campus Sexual Violence Elimination Act (“SaVE Act”). UMMC’s commitment to nondiscrimination applies to all of its programs, services, opportunities and activities, including but not limited to all employment, academic, research and clinical care practices and extends to all students, applicants for admission, employees, applicants for employment, affiliates, subcontractors, on-site contractual staff, third party or community members, visitors to any of our campuses and others participating in UMMC programs or receiving UMMC services. With respect to employment in particular, this commitment applies to all employment decisions including but not limited to recruitment, employment, training, promotion, compensation, benefits, disciplinary actions and termination. UMMC maintains an affirmative action program in accordance with applicable laws. Consistent with these laws, UMMC takes affirmative action to recruit, employ, advance and prevent discrimination against qualified individuals. For additional information, please check here:

Know Your Rights:

Workplace discrimination is illegal (eeoc.gov). In compliance with Section 1557 of the Patient Protection and Affordable Care Act and other federal civil rights laws and to ensure individuals with disabilities and those with limited English proficiency have meaningful access to, have an equal opportunity to participate in and have an equal opportunity to enjoy the benefits of our programs, activities, services and other benefits, UMMC provides the following in a timely manner and free of charge: reasonable modifications to our policies, practices, or procedures for qualified individuals with disabilities when such modifications are necessary to avoid discrimination on the basis of disability; appropriate auxiliary aids and services for individuals with disabilities (including individuals’ companions with disabilities) which may include qualified sign language interpreters and written information in other formats including braille and large print and language assistance services for individuals with limited English proficiency (including individuals’ companions with limited English proficiency) which may include qualified interpreters and information written in other languages. Complaint Process You may request additional information, accommodation or file a complaint through the applicable process identified below. Inquires or complaints relating to discrimination or other employment issues may be referred to the Office of Employee Relations, 2500 North State Street, Jackson, Mississippi 39216-4505 or emailed to hremployeerelations@umc.edu. If you are a UMMC Student who needs more information or needs to file a complaint, please click here. You may also report any allegations of UMMC’s noncompliance with any legal requirement using UMMC’s Compliance Line. If you are anyone who has experienced, witnessed or otherwise has knowledge of any alleged violation of UMMC’s Title IX policy, please click here. If you are a Visitor/Patient who needs more information or needs to file a complaint, please click here. Finding the perfect job can take time and we want to make your search easier. If you didn’t find a position that matches your interests today, we encourage you to create a job alert. By setting up a job alert, you’ll receive notifications about new job openings that match your preferences as soon as they become available. To create a job alert, simply visit our careers page, log in or create an account, and set your job preferences. You can choose the job titles, locations, and departments you’re interested in, and we’ll keep you informed about relevant opportunities. We look forward to helping you find the right role with us!