Revenue Officer II Supervisor TPAC Position Available In Mecklenburg, North Carolina

Revenue Officer II Supervisor TPAC 
Salary $48,222.00 – $84,388.00 Annually Location Mecklenburg County, NC Job Type Permanent Full-Time Job Number 25-05404 60082422 Department Dept of Revenue Division Taxpayer Assistance & Collections Opening Date 04/24/2025 Closing Date 4/30/2025 5:00 PM Eastern Job Class Title Revenue Officer II Supervisor Position Number 60082422 Salary Grade

NC13 DESCRIPTION

BENEFITS
QUESTIONS
Description of Work This is an

INTERNAL POSTING

open ONLY for current employees of the NC Department of Revenue The North Carolina Department of Revenue is accepting applications for a TPAC Revenue Officer II (ROII) Supervisor to serve the Charlotte Service Center in the Taxpayer Assistance and Collection Division. The

TPAC ROII

Supervisor is responsible for overseeing the taxpayer assistance and collection program at the Charlotte Service Center which involves locating and contacting taxpayers with known liabilities (collection cases) and non-filers (delinquents) to collect delinquent taxes and secure delinquent returns with the ultimate goal being to bring the taxpayer into voluntary compliance with the tax laws. The

TPAC ROII

Supervisor is ultimately responsible for ensuring individual and team performance goals are attained. The

TPAC ROII

Supervisor is responsible for reviewing collection and delinquent cases to ensure that appropriate actions are being taken to bring resolution. In some cases, it is necessary to use legal remedies to collect liabilities or secure returns. The legal remedies include civil procedures such as garnishments, tax warrants, and certificates of tax liability. The

TPAC ROII

Supervisor provides technical and professional knowledge and guidance to Revenue Officers to ensure the correct remedies are utilized. This position offers guidance in Revenue Officers’ decisions to stop or suspend any initiated actions and negotiate alternative resolutions with the taxpayer if those resolutions are deemed to be in the best interest of the State. The

TPAC ROII

Supervisor is responsible for assisting in the training and evaluation of new employees. This position ensures all new employees receive the necessary supervision and instruction of the job requirements during the initial one-year training period. This position must also provide a detailed analysis at specific time intervals to document a trainee’s strengths and weaknesses in all dimensions of the job. Knowledge, Skills and Abilities / Competencies Considerable knowledge of revenue laws, processes, procedures, and methodology required to administer each of the different tax types and schedules to determine tax liability, secure delinquent returns, conduct tax investigations, enforce provisions, and assist taxpayers with filing delinquent returns
Considerable knowledge of the Department’s assessment process including the ability to determine or adjust a taxpayer’s liability
Demonstrated experience explaining and educating the public on certain provisions of revenue laws as they relate to individual assessments or collections
Demonstrated experience analyzing highly complex collection problems, determining the proper application of the revenue laws, interpretations, and regulations, and evaluating alternative solutions Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details. Bachelor’s degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution and three years of experience in accounting or collection work involving public contact; or an equivalent combination of education and experience. Supplemental and Contact Information The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible. This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. “Tax compliance” is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. “See Resume” or “See Attachment” will NOT be accepted. Applicants eligible for veteran’s preference should attach a copy of form DD-214. If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ’s information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627. If you have general questions about the application process, you may contact Human Resources at 919-814-1200 orHumanResources@ncdor.gov. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-605-6074. Employer
State of North Carolina
Website
http://www.dor.state.nc.us/
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