Digital Banking Lead Position Available In New Hanover, North Carolina

Digital Banking Lead First Bank – 3.9

Wilmington, NC Job Details Full-time Estimated:

$83.5K – $108K a year 4 hours ago Qualifications Customer service Analysis skills Driver’s License Project management Bachelor’s degree Product management SDKs APIs Financial services Senior level Leadership Communication skills

Banking Full Job Description SUMMARY:

First Bank is seeking an innovative Digital Banking Lead to manage operations and product functions for mobile and web banking. This leader will collaborate closely across technology and business units to develop and execute a digital strategy intended to complement and enhance a strong network of branches and local bankers in the Carolinas. Responsibilities will include not only strategy, but direct ownership of the partner relationship and product delivery of digital solutions as well as the operational support for these solutions. The ideal candidate will be equally comfortable discussing performance metrics with service teams and roadmap prioritization with the executive committee. They must be able to build strong relationships with key technology partners that help to expedite innovation and improve delivery. We are looking for a leader that can lead a team consistent with the culture of First Bank to expedite holistic digital integration into a great community bank experience.

ESSENTIAL FUNCTIONS

Manage key internal and external partners in collaboration with Vendor Management and Project Management to ensure seamless delivery of digital experience via mobile and web. Understand the needs of the First Bank client base, especially as it relates to Business Banking and develop outstanding digital solutions building on existing bank strengths. Collaborate with Fraud, Risk, Controls and Technology teams to ensure that digital banking solutions are safe and secure. Consistently identify new product opportunities and enhancements that drive meaningful impact for bank clients. Ensure that digital services teams are supporting branch personnel and general customer service teams and providing an excellent service experience when clients have issues or questions. Work closely with Technology and Solutions Architecture teams to ensure that new releases or new products are carefully vetted, integrated and managed. Develop and maintain effective performance metrics and trigger-based alerting to ensure that digital solutions are operating as expected and to understand the impact of digital initiatives. Report to management as required. Help prioritize and manage the integration and oversight of API connections and messaging services including ownership of the API gateway and SDK development with our digital partner. Establish and ensure adherence to effective policies for internal development, change management and orchestration, automation and connectivity. Staff coaching and development, performance appraisals, disciplinary actions, training. Complete annual compliance courses. Adhere specifically to all corporate policies and procedures and to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adhere to all levels of our Service Excellence standards. Perform other duties as required.

GENERAL QUALIFICATIONS

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Knowledge & Experience :

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. Four-year college diploma or university degree OR significant experience in digital banking product delivery. Experience leading a high performing team serving as a shared resource across varying business functions. Ability to build relationships and manage cross functional resources to drive complex strategic initiatives. Significant experience in digital product management in financial services or banking. Significant banking experience, especially in business banking products and services. Experience leading an operational or service team performing first and second line support functions. Experience creating effective product documentation and training materials for internal users and client users. Strong analytical skills and experience creating and leveraging product performance metrics. Functional understanding of API and SDK development and messaging services at a level to help facilitate technical discussions and decisions. Ability to work in a dynamic, collaborative environment and shift quickly between priorities while effectively prioritizing and executing. Comfort engaging executive leaders to help inform and define strategy. Strong written and oral communication skills and the ability to connect and partner with both technical and non-technical resources. Knowledge of applicable data privacy practices and laws. Experience with Q2 is a plus.

Physical Demands/Work Environment:

Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.

Cognitive Requirements:

Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.