Application Leader- Billing and Revenue Position Available In Wake, North Carolina

Application Leader- Billing and Revenue
Job Details  This listing closes on 7/2/2025 at 5:00 PM Eastern Time (US & Canada). Employer State of North Carolina Salary $101,416.00 – $177,477.00 Annually Location Wake County, NC Job Type Permanent Full-Time Remote Employment Flexible/Hybrid Job Number 25-04209 ITD 65026090 Department Dept of Health and Human Services Division

SEC OFFICE – INFO TECH

Opening Date 06/23/2025 Closing Date 7/2/2025 at 5:00 PM Eastern Time (US & Canada) Job Class Title
Applications System Manager II
Position Number
65026090
Salary Grade
DT12
Description
Benefits
Questions
Description of Work Repost – Previous Applicants Must Reapply To Be Considered For This Vacancy This role is eligible to be Hybrid and has onsite reporting located within Raleigh, NC The Patient Access and Revenue Cycle Manager provides strategic and operational leadership over key components of the healthcare revenue cycle for 13 state-operated healthcare facilities. This role oversees the effective use and integration of Epic modules including Cadence, Grand Central, Professional Billing, Hospital Billing, and Claims, in coordination with Patient Financial Services (PFS), Health Information Management (HIM), and supporting systems such as Hyland OnBase and Clintegrity. This manager ensures systems and workflows support timely and compliant patient access, billing, coding, claims, and reimbursement operations. The role collaborates closely with IT, finance, clinical operations, and vendor partners to optimize processes, promote data integrity, and drive performance.

Key Duties Include:

Direct daily operations and long-term planning for patient access and revenue cycle services, including scheduling, registration, billing, and claims processing. Serve as the primary business lead for Epic modules including Cadence, Grand Central, Professional Billing (PB), Hospital Billing (HB), and Claims across all facilities. Lead the integration and optimization of Epic systems with document management platforms such as Hyland OnBase and Clintegrity. Oversee multidisciplinary teams encompassing supervisors or analysts from Patient Financial Services (PFS), Health Information Management (HIM), and Patient Access. Coordinate cross-functional collaboration with IT, clinical leadership, and compliance staff to support financial and regulatory alignment. Develop and maintain training protocols and performance standards across facilities to ensure consistency and operational effectiveness. Manage system configurations and upgrades in collaboration with Epic application analysts and external vendors. Monitor and ensure compliance with billing, coding, and reimbursement regulations from the Centers for Medicare & Medicaid Services (CMS), Medicaid, and commercial payers. Address system-related issues, enhancement requests, and maintain performance optimization strategies for supported platforms. Analyze and improve key performance indicators (KPIs) related to patient flow, charge capture, denial management, accounts receivable, and collections. People Management Expectations Deepens social awareness by practicing empathy, service orientation, and political awareness. Handles difficult situations and people with openness, tact, and diplomacy. Ability to de-escalate challenging situations Identify and provide training and certification opportunities for staff Manages and mentors the performance of staff (employees, temp solutions, and contractors) Makes hiring and retention decisions for the responsible sections About the NC Department of Health and Human Services (DHHS): The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. About the NC 

DHHS Information Technology Division:

In collaboration with our partners, the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises six sections: Implementation and Operations, Strategy and Workforce, Enterprise Technology, Vendor and Finance, Data and Analytics, and Cyber and Privacy. Team ITD offers the following services but not limited to implementations, operations, project/portfolio management, infrastructure, consulting, business division liaison, digital transformation, IT strategy, enterprise technology, IT contract and vendor management, and data office services.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit website for benefits:

https://oshr.nc.gov/state-employee-resources/benefits. For more information about

DHHS:

https://www.ncdhhs.gov/ Knowledge, Skills and Abilities / Competencies Listed below are the knowledge, skills and abilities (KSAs) associated with the position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed “eligible” for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed. Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following: Experience with Epic billing modules (Professional Billing, Hospital Billing, Claims) or similarly related aspects of another electronic health record system. Demonstrated experience reviewing, troubleshooting, or supporting healthcare billing processes such as coding, reimbursement, or claim resolution. Proven experience working with billing compliance requirements for Medicaid, Medicare, or other major payers. Applied experience coordinating or supporting changes to system workflows, configurations, or documentation in patient access or financial systems.

Management Preferences:

Familiarity with HIM, claims management, and audit readiness in a large public or private health system. Active and verifiable credentials on the relevant Epic modules for this role. Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

See https:

//oshr.nc.gov/experience-guide for details. Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:
Bachelor’s degree in computer science or an IT related field or other related technical degree from an appropriately accredited institution and six years progressive experience including at least three years of experience in supervisory capacity
OR
Associate degree in computer science or an IT related field or other related technical degree from an appropriately accredited institution and seven years progressive experience including at least three years of experience in supervisory capacity
OR
An equivalent combination of education and experience Supplemental and Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about

DHHS:

https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions. Applicants seeking Veteran’s Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
Applicants may be subject to a criminal background check. All candidates selected for positions considered “Positions of Trust” will be subject to a criminal background check. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant’s transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. Transcripts, degree evaluations and cover letters may be uploaded with your application.

NOTE:

Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. To check the status of an application, please log in to your NC Government Job Opportunities account and click “Application Status”. For technical issues with your application, please call the NeoGov Help Line at 877-204-4442. If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627. Employer
State of North Carolina http://www.ncdhhs.gov/