Member Experience Supervisor Float Position Available In Hillsborough, New Hampshire

Member Experience Supervisor Float St. Mary’s Bank – 3.5

Manchester, NH Job Details Full-time Estimated:

$54.6K – $87.4K a year 1 day ago Qualifications Microsoft PowerPoint Microsoft Word Microsoft Excel Sales Mid-level Microsoft Office 3 years Analysis skills Supervising experience Budgeting Lending Financial management Associate’s degree Communication skills Full Job Description Key Responsibilities Manage the float pool staff calendar to provide staffing coverage for retail locations. Collaborate with the Member Experience Coach Float to support newly employed Tellers and Member Service Associates onsite after classroom training. Monitor and evaluate the performance of the team, providing regular feedback and assessing goals and development plans. Conduct regular branch visits to assess float staff performance. Supervise, mentor, and support the Member Service Float staff to enhance productivity and member service. Handle escalated member inquiries and complaints, providing timely and effective resolutions Process transactions accurately and efficiently according to balance guidelines. Ensure adherence to company policies, procedures, and regulatory requirements. Identify areas for process enhancement and implement solutions to improve efficiency and service quality. Prepare and present reports on team performance and member satisfaction metrics. Lead special projects and initiatives aimed at improving the member experience

Core Skill Competencies Communication Skills:

Excellent verbal and written communication skills, with the ability to effectively convey information at various levels of the organization.

Leadership:

Proven ability to lead and inspire a team, with a track record of achieving business goals and driving performance.

Team Performance:

Monitor and evaluate the performance of the team, providing regular feedback and assessing goals and development plans.

Member Focus:

Commitment to delivering exceptional member service and enhancing the member experience.

Problem-Solving Skills:

Strong analytical and problem-solving abilities to identify issues, develop solutions, and make informed decisions.

Risk Management:

Identify and mitigate risks for the CU.

Regulatory Knowledge:

In-depth knowledge of federal, state, and local regulations related to residential lending.

Compliance:

Knowledge of financial regulations and standards.

Budget Management:

Experience in budgeting and financial management, with the ability to manage and optimize resources.

Technical Proficiency:

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Physical Demands Prolonged periods sitting at a desk and working on a computer. Occasional lifting of office supplies, up to 30 pounds. Travel is required Qualifications Associates degree or equivalent work experience. Minimum of 3 years supervisory experience in a member experience role. Proficient understanding of sales and daily branch operations as it relates to teller and branch operational functions. Knowledge of deposit/loan products is required. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.