RCM (Revenue Cycle Manager) Training Specialist position Position Available In Richland, South Carolina

RCM (Revenue Cycle Manager) Training Specialist position 4.5 4.5 out of 5 stars 601 Clemson Road, Columbia, SC 29229 RCM = Revenue Cycle Management South Carolina Pediatric Alliance About South Carolina Pediatric Alliance South Carolina Pediatric Alliance provides exceptional healthcare services to children and their families. We pride ourselves on our compassionate approach, state-of-the-art facilities, and commitment to improving the health and well-being of our young patients. We are seeking a highly skilled and motivated RCM Training Specialist to join our CBO team. This role will support new and existing Receptionists, Clinic Administrators, and Billing and Collections team members across all SCPA locations by facilitating educational and training programs in collaboration with PCC and PedsOne personnel. Position Overview The RCM Training Specialist will develop a comprehensive understanding of the entire revenue cycle management process- covering systems, reports, and available resources. This includes every step from scheduling a patient to receiving claim payments, and identifying how each part of the cycle impacts payment outcomes. The role includes implementing a feedback loop for clinic and staff performance improvement. Reporting directly to the Director of Operations, the successful candidate will collaborate closely with the CBO management team to generate operational, productivity, billing, collections, and financial performance reports on each clinic and employee. The specialist will also help implement action plans and best practices to standardize workflows, improve efficiency, and enhance financial performance at all SCPA clinic locations. The ideal candidate must be self-motivated, eager to learn, and possess strong leadership and communication skills. They should be able to influence behavior, develop training curricula, and create impactful presentations.

Key Responsibilities Self-Education:

Work with internal and external stakeholders to master all roles related to Revenue Cycle Management and front desk operations.

Recruitment Support:

Collaborate with HR and the Director of Operations to improve recruitment and retention of receptionists across SCPA.

Training Delivery:

Create and implement engaging educational programs (with fun themes where appropriate); provide hands-on and ongoing training to front desk, billing, and collections staff.

Meetings:

Conduct regular individual and team meetings with Clinic Administrators, Receptionists, and Billing/Collections staff to share best practices, review KPIs, and promote continuous improvement.

Orientation:

Lead sessions for new hires (and others in need of retraining) to reinforce protocols, procedures, and organizational culture.

Training Materials:

Develop training programs, manuals, e-learning modules, and workshops to enhance RCM and clerical performance.

Assessment:

Evaluate staff performance and competencies using assessments, observations, and feedback. Analyze reports to identify areas for improvement and implement individualized development plans.

Collaboration:

Partner with department heads and managers to identify training priorities and ensure alignment with organizational goals.

Staffing Support:

Assist the Director of Operations in evaluating staffing needs based on patient census and propose optimized coverage models.

Support Role:

Act as a liaison between PCC, PedsOne, the CBO, and all SCPA clinics. Serve as a go-to resource for RCM and clerical staff.

Change Implementation:

Address front desk weaknesses and help correct claim denial/rejection trends.

Workflow Improvement:

Identify cross-training opportunities and help optimize workloads to improve patient and family experiences.

Phone Etiquette Development:

Train Receptionists on more effective call-handling techniques to reduce unnecessary call transfers. Other Duties as Assigned Qualifications Strong work, ethic and leadership abilities Excellent verbal and written communication skills Strong critical thinking and decision-making abilities Passion for teaching and continuous improvement Positive attitude with the ability to inspire and influence others

Preferred:

Familiarity with receptionist duties, referrals, medical record requests, billing, and collections Strong technical skills to develop training materials and presentations Why Join Us? South Carolina Pediatric Alliance offers a dynamic, supportive environment where you can make a real impact. We offer competitive compensation, comprehensive benefits, and ongoing opportunities for professional development and growth. Equal Opportunity Employer South Carolina Pediatric Alliance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other status protected by law. Join us in our mission to provide exceptional pediatric care. We look forward to welcoming a dedicated and passionate RCM Training Specialist to our team.

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

10 hour shift 8 hour shift Ability to

Commute:

Columbia, SC 29229 (Required) Ability to

Relocate:

Columbia, SC 29229: Relocate before starting work (Required)

Work Location:

In person