Equipment Finance Customer Service Specialist I Position Available In Duval, Florida

Equipment Finance Customer Service Specialist I First Citizens Bank

• 3.

5

Jacksonville, FL Job Details Estimated:

$38.4K

• $55.

5K a year 15 hours ago Qualifications Microsoft PowerPoint Microsoft Word Sales support Microsoft Excel Management Sales Customer service Microsoft Office High school diploma or GED 1 year Communication skills Entry level Full Job Description 29350 10201 Centurion Parkway North Jacksonville, Florida

EF CUS SRVC

Monday

• Friday 06/16/2025 Job Description Overview This position works in a call center environment providing administrative and customer service support to the Equipment Finance Division. Performs a full range of customer service activities including addressing inquiries and concerns to find solutions and to provide outstanding customer experience to our customers. Responsibilities Inbound Calls
• Performs a full range of customer service activities by responding promptly and accurately to customer inquiries via inbound calls and emails. Processes a variety of customer requests within low to medium complexity levels which includes account reconciliation, account updates, document requests, copy of invoices, buyout quotes, web portal troubleshooting, etc. Operations and Administration
• Performs duties as assigned to ensure operational efficiency.

Complies with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures. Completes required training by established deadlines. Qualifications High School Diploma or GED and 1 years of experience in

Customer Service Additional Requirements:

Advanced written and verbal communication skills Professional phone call experience and etiquette Proficient with Microsoft Office Suite; Excel, PowerPoint, Word Motivated and driven to learn Significant retail experience, preferably in management Sales and/or sales support experience Proven ability to build relationships with customers Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status. Section 19 of the Federal Deposit Insurance Act prohibits First Citizens Bank from employing individuals convicted of certain criminal offenses. Offers of employment will be contingent upon a satisfactory background check. The Bank is committed to maintaining a safe workplace free from the influence of prohibited drugs and the misuse of alcohol and will not tolerate any prohibited drug use or alcohol misuse that jeopardizes the safety of associates, customers or others at the workplace, or threatens the Bank’s operations or competitiveness. If you have a disability and need special assistance or accommodation to apply for employment at First Citizens Bank, please contact our Human Resources department at 888.716.7199 or email us at .