Financial Services Specialist Position Available In Hillsborough, Florida

Financial Services Specialist 3.7 3.7 out of 5 stars 12907 North Telecom Parkway, Temple Terrace, FL 33637

Role:

Financial Services Specialist We are Imagine Orthodontic Studio! Our vision is our people-first culture dedicated to providing exceptional care to everyone who enters our doors. We have a passionate and caring team dedicated to providing fun and encouraging relationships with each other and our patients. Imagine Orthodontic Studio allows every team member to be a part of something so much bigger. We focus on the importance of the team and recognize that each person has something great to offer. We recognize your talents and strengths and are committed to supporting your personal and professional growth and watching you thrive in our organization and beyond. We are seeking a full-time financial team member to join our growing company and focus on collecting patient and insurance payments. This is an opportunity to make a significant impact and be part of our exciting journey. We are committed to your professional growth and development and are excited to see how you can contribute to our team!

Responsibilities:

As a Financial Team Member, your key responsibilities will include managing the input of Insurance payments and working on declined patient payments each day. Must have excellent communication and problem-solving skills.

Patient Account Management:

Maintain and update insurance payments in patient ledgers. Assist with verification of patient eligibility and benefits for Insurance coverage. Address and resolve patient inquiries related to patient and insurance payments.

Compliance and Documentation:

Stay informed about changes in policies, procedures, and regulations. Ensure compliance with all insurance billing and documentation requirements. Maintain accurate and organized records of all transactions and communications.

Collaboration and Communication:

Work closely with doctors, office leaders, and administrative teams. Coordinate with the treatment coordinator to identify and address patient needs. Participate in team meetings to discuss and resolve non-payment issues. Provide training and support to other team members on insurance and patient financial processes.

Financial Reporting and Analysis:

Prepare financial reports and summaries for management review.

Customer Service:

Provide exceptional customer service to patients and their families regarding all billing inquiries. Educate patients on the billing process. Address and resolve patient complaints or concerns. Ensure a positive patient experience through effective communication and support.

Other Duties:

Assist with other financial team tasks and responsibilities as needed. Support the organization’s overall financial health by contributing to various financial projects. Perform additional duties as assigned by the Financial Director. Maintain a clean, neat work area; restock supplies as needed Follow Occupational Safety and Health Administration (OSHA) guidelines and maintain safe and effective working habits; report any unsafe tools or procedures Maintain confidentiality of any patient information according to Practice Privacy Practices and Health Insurance Portability and Accountability Act (HIPAA) guidelines Maintain great attendance, arrive on time, and be prepared to perform job functions daily What We Offer Competitive pay Additional annual performance-based financial bonus Medical, dental, vision, and life insurance 401(k) and 401(k) Matching Financial literacy resources and support Paid Holidays Paid Vacation (PTO) and Wellness time Discounts on treatment for yourself and family members Local office and company-wide social events and team-building activities Fun, engaging, and collaborative team atmosphere Requirements / Qualifications High School Diploma or equivalent (required) 1+ years of orthodontic/dental experience (preferred) Bilingual in Spanish or other language a plus, but not required Orthodontic / Dental industry experience is helpful but not required Working knowledge of Microsoft Office Great customer service and outstanding written and communication skills with professional and courteous High energy with an engaging personality Proactive mindset, attention to detail, and willingness to support the office team Well-groomed and appropriate professional appearance Support office community and sponsorship events outside of the office Reliable form of transportation Participate in morning huddles, patient chart reviews, and routine office meetings Keep the area clean and neat Willingness to learn, adapt, and be a team player Desire to make the day fun for team members and patients alike! Imagine Orthodontic Studio is proud to be an equal-opportunity workplace and welcomes diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.

Job Type:

Full-time Pay:

$21.00 – $22.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Compensation Package:

Bonus opportunities

Experience:

Financial services: 1 year (Required)

Language:

Spanish (Preferred)

Work Location:

In person