Financial Care Specialist Position Available In Miami-Dade, Florida
Tallo's Job Summary: The Financial Care Specialist position at Alorica in Miami Lakes, FL, offers full-time hours with a pay rate of $17/hr. Responsibilities include assisting customers with inquiries, maintaining product knowledge, documenting call information, and upselling services. This role requires meeting performance targets and collaborating with other departments for issue resolution. Join Team Alorica for career growth and benefits like MLBA charity support.
Job Description
Id :
225209,
Title :
Financial Care Specialist,
Category :
Customer Experience,
RequisitionType :
Hourly,
JobGrade :
null,
RequisitionId :
300004425711813,
ExternalPostedStartDate :
2025-05-14T15:06:55 00:00,
JobLevel :
null,
JobSchedule :
Full time,
JobShift :
Day,
StudyLevel :
High School Graduate,
InternationalTravelRequired :
null,
ExternalContactName :
null,
ExternalContactEmail :
null,
ContractType :
null,
ExternalPostedEndDate :
null,
JobFamilyId :
300000006106175,
GeographyId :
300000006183954,
GeographyNodeId :
100000014252946,
ExternalDescriptionStr :
Position:
Financial Care SpecialistLocation:
15001 NW 79 CT Miami Lakes, FL 33016
Terms:
Full-timePay:
$17/hr. Join Team Alorica At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within! But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you’ll help our clients by addressing their customers’ concerns, providing support, and resolving issues. Responsibilities Assist incoming calls from customers regarding various services including but not limited to credit/debit card issues, account balances, fund transfers, check deposits and transaction disputes Adhere to call disclosure and verification processes Continually maintain working knowledge of company products, services, and promotions Document call-related information for auditing and reporting purposes Maintain and update customer information as necessary and accurately Upsell current customers on new or enhanced services Investigate account-related issues and determine appropriate actions to achieve resolution Coordinate effectively with other departments as needed to resolve customer issues Meet & exceed individual and term-based performance targets, including call handling time, customer satisfaction and first-call resolution rates. ,
CorporateDescriptionStr :
,
OrganizationDescriptionStr :
,
ShortDescriptionStr :
,
ContentLocale :
en,
PrimaryLocation :
Hialeah, FL, United States,
PrimaryLocationCountry :
US,
