Financial Operations Specialist – Bilingual Position Available In Miami-Dade, Florida

Financial Operations Specialist – Bilingual Tailored Management – 3.6 Miami, FL Job Details Contract Up to $32.06 an hour 23 hours ago Benefits Health insurance Dental insurance Vision insurance Qualifications Bilingual Spanish Interpersonal skills Managing teams in a customer support role English Mid-level Technical support Analysis skills Attention to detail Portuguese IT 1 year Client email correspondence Communication skills Banking Client interaction via phone calls

Information Technology Full Job Description Position Details Role:

Business Analyst I Location:

701 Brickell Ave, Miami, FL, USA 33131

Pay Rate:

$32.06/hour (paid weekly)

Tentative Start Date:

August (pending onboarding completion)

Contract:

Initial 11-month contract Potential for

Extension/Conversion:

Based on performance, attendance, and business needs

Benefits:

Access to health benefits

Work Hours:

Brazil business hours: 7:00 AM – 4:00 PM (part of the year), 8:00 AM – 5:00 PM (part of the year) Some U.S. holidays will apply Manager will provide clarification during the interview

Work Arrangement:

100% in-office during training Hybrid schedule available after training completion

Language Requirements:

Portuguese and English required Spanish is a plus Top Skills Fluent in Portuguese Strong problem-solving skills High attention to detail

Job Description:

The CashPro Consultant acts as a seasoned, proficient technical liaison between systems to train, educate, and support LATAM clients. This role is the first point of contact for inquiries received by the LATAM (Brazil) Client Servicing department from high-revenue clients, via email or phone.

Responsibilities:

Translate business needs into formal Business Requirements deliverables Act as liaison between business units and software/hardware developers and vendors Participate in the design, development, and implementation of complex applications or systems using new technologies Serve as a proficient technical resource for projects and special initiatives Analyze client requests related to treasury, cash management, card, and/or depository products, and determine appropriate handling and resolution Collaborate with internal business partners to resolve client issues and provide technical support Engage confidently in discussions with clients Navigate multiple systems while interacting with clients Maintain accountability for technical knowledge and performance, typically as an individual contributor

Required Skills:

IT degree preferred, or equivalent practical experience Minimum 3 years of experience in technical support or banking services (preferred) 1-2 years of experience in the banking/financial industry 1+ years of customer-facing experience Excellent verbal and written communication skills; ability to present to an audience Ability to work well under pressure in a team environment Skilled at collaborating across different levels and backgrounds within the organization Self-motivated and able to work independently; knows when to escalate Receptive to feedback and ongoing coaching Comfortable with change and learning new technologies or processes Strong analytical skills to assess and resolve client inquiries Capable of providing positive customer experiences through creative solutions Confident initiating conversations, building rapport, and handling objections effectively #TM2

Job Type:

Contract Pay:

Up to $32.06 per hour Expected hours: 40 per week

Benefits:

Dental insurance Health insurance Vision insurance

Schedule:

8 hour shift Monday to Friday Weekends as needed

Work Location:

Hybrid remote in FL, USA 33131