Digital Operations Specialist II Position Available In New Hanover, North Carolina

Digital Operations Specialist II Newtek One

• 2.8 Wilmington, NC Job Details Full-time $55,000
• $70,000 a year 1 day ago Qualifications Software troubleshooting Mid-level 3 years Customer support Communication skills Banking Full Job Description NewtekOne, Your Business Solutions Company, is a financial holding company, which along with its bank and non-bank consolidated subsidiaries, provides a wide range of business and financial solutions under the Newtek brand to the small
• and medium-sized business (“SMB”) market.

Since 1999, Newtek has provided state-of-the-art, cost-efficient products and services and efficient business strategies to SMB relationships across all 50 states to help them grow their sales, control their expenses, and reduce their risk. Newtek’s and its subsidiaries’ business and financial solutions include: banking (Newtek Bank, N.A.), Business Lending, Electronic Payment Processing, Technology Solutions (Cloud Computing, Data Backup, Storage and Retrieval, IT Consulting), eCommerce, Accounts Receivable Financing & Inventory Financing, Insurance Solutions, Web Services, and Payroll and Benefits Solutions. Newtek Bank is looking to add a Digital Operations Specialist II to its team. (Please see below for shift information) The Digital Operations Specialist II plays a crucial role in maintaining online and mobile digital operations, ensuring excellence, efficiency, and customer satisfaction for consumer and business banking products. This position demands a deep understanding of financial and digital operations, along with strong communication, problem-solving, and collaborative skills. The specialist is responsible for the daily, weekly, monthly, and annual processing of Digital Banking services, meeting the Bank’s and vendor’s requirements. The Digital Operations Specialist II is tasked with leading various departmental projects and strategic initiatives including testing, case tracking, and resource development/ training. Additionally, they may provide efficient service to clients, prospective clients, and bank personnel through approved communication channels. A client service-oriented approach, adaptability to a fast-paced environment, and the ability to handle confidential information are essential for success in this role.

Essential Functions and Responsibilities:

As a Digital Operations Specialist II, you will: Maintain a strong understanding of bank policies and procedures, digital banking products and services, and regulatory compliance requirements. Promote customer centricity through digital channels to ensure a high-quality user experience. Maintain operating functionality for online banking platforms and ancillary services. Ensure seamless integrations, configurations, updates, and performance optimization of these systems. Process workflows to onboard new consumer and business customers into online banking services. Provide ongoing maintenance and support for digital banking solutions such as online Deposit Account Opening, ACH Origination, Online Wires, Mobile and Remote Deposit Capture, Positive Pay, Lockbox, and Receivables software. Drive digital banking issue resolution, assist with troubleshooting, monitor for trends, and escalate high priority cases when necessary to ensure smooth operations and user experience. Support the preparation and compilation of departmental reports for bank leadership. Conduct thorough analysis of digital transactions for fraud detection and prevention. Assists with training to support daily processes and new functionality enablement Lead execution of strategic projects and digital product implementations, releases, and testing including case tracking, project documentation and communication needs upon roll out. Collaborates with cross-functional teams to enhance digital products and services and to find client solutions. Upholds the Bank’s service culture to all external and internal clients. Completes annual compliance courses and other training as assigned. Strictly follows corporate policies and procedures. Complies with Federal regulations and laws including the Bank Secrecy Act. Perform additional duties and responsibilities as instructed, while proactively anticipating and addressing the evolving needs of the department.

Knowledge, Skills and Abilities:

Extensive expertise in digital banking platforms and technologies. Advanced knowledge of Bank operations, products and services, and security measures. Familiarity with related federal laws and regulations, and other Bank operational policies and procedures. Excellent communication and complex problem-solving skills with a proven ability to proactively identify and address needs. Detail-oriented with the ability to analyze, identify trends and resolve issues efficiently. Ability to prioritize work and responses to Bank personnel and clients. Ability to thrive in a fast-paced, evolving environment with a focus on continuous improvement. Tech-savvy and adaptable to changes in the digital landscape. Willingness to assist in cross-functional projects and initiatives. 3+ years in digital operations, technology operations, banking operations or similar role required. 2+ years in consumer and business customer support role preferred.

Education and Certification Requirements:

College degree from a two-year program with a concentration in business or technology preferred, or the equivalent combination of education and experience.

Salary Range:

$55,000 to $70,000 per year The standard schedule for this role is Monday through Friday, 8:30AM

• 5:30PM EST. However, flexibility is required, as the employee will be expected to rotate as needed to cover alternate shifts, including 8:00AM
• 5:00PM EST or 9:00AM
• 6:00PM EST.

NewtekOne is an Equal Opportunity Employer; M/F/D/V. We require all of our employees to perform work in an ethical manner and uphold our Code of Business Conduct and Ethics at all times.