Priority Banker (Remote following onsite training) Position Available In Jefferson, Alabama

Priority Banker (Remote following onsite training) Priority Banker (Remote following onsite training) locations
Hoover, AL – Riverchase Operations Center (Birmingham, AL)
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R93256 Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career — a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Contact Center Priority Banker provides full-service banking to affluent clients through appropriate advice, guidance, and education on Regions’ financial products and services. Primary Responsibilities Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services
Achieves required levels of inbound/outbound phone calls from the top 10% of Regions customer base
Educates and advises customers on products and services, including all loan and deposit types
Takes ownership of customer issues and works proactively with the customer for resolution
Refers customers to an internal team of experts when complex financial goals and needs are recognized
Completes work with a limited degree of supervision This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is incentive eligible. This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to fedregistry.nationwidelicensingsystem.org for more information. Requirements High School Diploma or GED
Two (2) years of experience in customer service, sales, or banking
Ability to accurately observe stable and scrolling on-screen text and images
Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
Ability to operate a keyboard and mouse to type and make on-screen selections
Ability to work at a computer for extended periods of time If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required: Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
Must test on speedtest.net to confirm download speed or provide documentation from provider
Satellite internet cannot be used. Wi-Fi and Wi-Fi extenders is not permitted when using Regions Equipment. Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions). Preferences College Degree
One (1) year of experience lending
One (1) year of experience in relationship-based client consultation Skills and Competencies Ability to adhere to policies, procedures, and guidelines
Ability to handle multiple priorities simultaneously
Ability to problem solve
Ability to provide personalized customer service
Ability to work in a fast paced and energetic environment
Basic computer skills with the ability to navigate various systems
Intermediate knowledge of general banking, electronic banking, account opening processes and credit card products and services Strong communication and customer focus •The onsite training class is scheduled to start on June 9, 2025.•Onsite training will be located in Hoover, AL 5 week-

Training Work Schedule:

(Monday-Friday 8:00am-5:00pm) Transition to your home office after 90 days if you are in good standing and meeting minimum production standards.

Work Schedule following training:

4 days Monday-Friday 10am-7pm CST (off days Tuesday, Wednesday or Thursday) AND Saturday or Sunday 8am-5pm CST Off days will be based on business needs Position Type Full time Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$41,632.50

USD Median:

$46,970.00

USD Incentive Pay Plans:

This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

This role is eligible to participate in a commission incentive plan. Employees have the potential to earn commission based on performance against defined metrics and goals. Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that “one size does not fit all” for Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions. Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, Location Details

Riverchase Operations Center Location:

Hoover, Alabama Equal Opportunity Employer/including Disabled/Veterans Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company. About Us
About Regions At Regions, our culture focuses on five core values that are a commitment to how we will do business: Put people first
Do what is right
Focus on your customer
Reach higher
Enjoy life Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.