Bilingual (Spanish) Member Services Specialist Position Available In Broward, Florida

Description Identify and resolve Member issues  Cross

• sell Credit Union products and services  Provide service that meets the Service Standards defined by Tropical Financial Credit Union as measured by the Net Promoter Score survey; annual goals are establish through the Performance Management Process.

 Support and provide superior service via phone, fax or email as a receiver and caller.  Use questioning and listening skills that support effective telephone communication.  Use an effective approach to handle special telephone tasks like call transfer, taking messages, call backs, holds, interruptions, and unintentional disconnects.  Understands the impact of attitude in handling calls professionally.  Effectively deal with job stress, angry callers, and upset members.  Use the most appropriate way to communicate with different behavior types on the telephone.  Apply the elements of building positive rapport with different types of members over the phone.  Apply the proper telephone etiquette to satisfy various member situations.  Apply appropriate actions to effectively control a telephone call.  Identify voice skills and how to enhance a good telephone presentation.  Meets commitments to members.  Contact members as necessary.  Assist with sales calls for new deposit / loan business  Quote saving rates  Display Time flexibility towards shifts as per work requirements.  Meet all goals as defined in the individual’s performance appraisal.  Processes non-cash teller transactions such as transfers, withdrawals, loan payments, etc. Skills financial services, Call Center, Customer Services, Banking, Teller Top Skills Details Financial services, Call Center, Customer Services, Banking, Teller Additional Skills & Qualifications

• Bilingual Creole or Spanish PLUS
• 2 years of call center experience
• High School Diploma
• Financial Services or Insurance Industry Experience is a plus
• Bilingual (English/Spanish) needed Disqualifiers will include: No HS Diploma No Call Center Experience, no Finance or banking experience Experience Level Entry Level