SFS Associate, Support Services Position Available In Duval, Florida

SFS Associate, Support Services Jacksonville University – 4.0

Jacksonville, FL Job Details Full-time Estimated:

$29.6K – $33.9K a year 12 hours ago Qualifications Microsoft Word Microsoft Excel Customer service High school diploma or GED Accounting Computer skills Associate’s degree Cash handling Communication skills Entry level

Full Job Description Job Title:

SFS Associate, Support Services Department:

SE&E-Student Financial Services Position Reports to (Position Title):

Assistant Director, Student Financial Support Services Notice:

Final candidates will be required to provide consent to a credit report review and criminal background check. Job Summary This position supports the entire Student Financial Services by assisting with duties ranging from customer service to special projects. Answer phones, email and in-person requests for student financial services information. Scanning documents (as needed) and running daily software processes, as well as submitting work orders and requests for supplies. Special projects as assigned

Supervisory Responsibilities:

None Duties/Responsibilities:

Customer Service – represents JU and the student accounts office in a professional, friendly and caring manner. Be available to perform front desk duties as needed. Answer phones, emails and in person requests for student financial services information in a timely manner. Respond to inquiries related to financial aid, billing questions, balance holds, payment deadlines, student health insurance, Veteran’s benefits by phone, email, text, or in-person or other acceptable methods of communication. Collect payments from students Works with staff to assist with student account collections. Accept deposits from auxiliary university offices, including Advancement, Orthodontics, and Athletics, among others. Make daily deposits. Reconcile cash drawer to daily cash receipt sessions. Verify student health insurance information and code waivers. Manage official payments, online payment processing, including daily reconciliations. Assist students in accessing their student billing account Process and communicate Admissions deposit payments to the Office of Admissions, as needed Assist with creating, adjusting and managing student payment plans. Transfer funds from student accounts to Dolphin 1 cards. Submit work orders and requests for supplies Performs other related duties or special projects as assigned by supervisor.

Required Skills/Abilities:

Excellent verbal and written communication skills Proficient in Word, Excel, and other software Excellent customer service skills Ability to maintain strict confidentiality Ability to think critically and use discretionary judgment Excellent problem-solving skills and resourcefulness

Education, Certificates, Licenses, and Experience:

High school diploma Associate’s degree preferred Excellent computer skills Customer service experience Some accounting experience preferred but not required Previous cash-handling experience

Physical Requirements:

Must be able to lift and carry equipment and supplies weighing up to 20 pounds. Must be able to bend, stoop, and reach. Manual dexterity to efficiently operate a computer keyboard and other business machines. Adequate hearing to communicate effectively in person and by phone. Important Note This is not an exhaustive list of all responsibilities, duties, and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs. Acknowledgment Submission of my application/credentials serves as acknowledgment and understanding of this job description. I verify that I am capable of and willing to fulfill all essential functions of this position. I am willing to be flexible and willing to do various jobs that are not listed, as the need arises.