Temp Banking Assistant Position Available In Duval, Florida

Job Description:

Major Duties and Responsibilities:

Effectively interviewsmembers and potential members. Asks questions and listens carefullyto determine the appropriate products and services to offer.

Presents products and services in a positive, professional andknowledgeable manner, so inquiring individuals can make an informeddecision. Opens new products and services while followingappropriate procedures to verify personal identification. Processesvarious types of consumer and business loan applications. Performsaccount maintenance, which includes but is not limited to: changesto members personal information such as address and telephonenumbers, name changes due to marriage, divorce, etc., adding andremoving joint members, check ordering and issuing temporary checksand assists with Internet Banking enrollment. Performs TellerTransactions as required. Resolves some member problemsindependently. Makes outbound calls for onboarding new members anddeveloping opportunities for improving relationships betweenmembers and the credit union. Escalates more complex problems orsituations to a higher authority for appropriate resolution.

Consistently meets or exceeds sales and quality goals.

JobKnowledge and Skills:

A minimum of one-year experience inmember/customer facing in a financial institution is preferred.

Ability to process financial transactions. Must possess and utilizeexcellent verbal and written communication skills. Must possess andutilize excellent listening skills. Must be proficient in the useof the Internet and Microsoft Office.

Education:

High schooldiploma or its equivalent is required.

Physical Requirements:

Perform primarily sedentary work with limited physical exertion andoccasional lifting of up to 10 lbs. Must be capable ofclimbing/descending stairs in emergency situation. Must be able tooperate routine office equipment including telephone, copier,facsimile, and calculator. Must be able to routinely perform workon computer for an average of 6-8 hours per day, when necessary.

Must be able to work extended hours whenever required or requestedby management. Must be capable of regular, reliable and timelyattendance.

Interpersonal Skills:

A significant level of trust,credibility and diplomacy is required. In-depth dialogues,conversations and explanations with customers, direct and indirectreports and outside vendors can be of a sensitive and/or highlyconfidential nature. Communications may involve motivating,influencing, educating and/or advising others on matters ofsignificance.