Branch Customer Representative (Part-Time) Position Available In Hillsborough, Florida

Branch Customer Representative (Part-Time)
3234 S Miller Rd, Valrico, Florida, US, 33596
Branch Positions
6036
05/15/2025
Job Description
Overview

Starting Pay:

$20.00 Incentive raises earned for learning key skills!

Service Center Hours of Operation:

Monday through Thursday 8:30 AM – 5:00 PM and Friday 8:30 AM – 6:00 PM Shifts are based around the hours of operation

Position Type:

Part Time (25 hours)
The Branch Customer Representative (Member Advocate) plays a key role in customer service throughout the branch locations. Suncoast Credit Union advocates positively impact member experience and build lasting relationships. This position conducts a wide range of teller financial transactions providing professional, prompt, courteous, and accurate service while also holding high respect for the confidentiality of members. Additionally, this individual proactively seeks competency skill progression, fostering growth within the position.
Responsibilities
Greet and welcome members to the credit union branch providing excellent member service throughout interactions Identify ways to improve members’ financial life
Present and advise members, or prospective members, about Suncoast Credit Union financial products and services to meet their financial needs
Provide answers to members’ questions
Solve problems regarding members’ financial needs by listening to details, collecting data, securing answers, and reporting results to the inquiring party
Conduct teller transactions such as processing deposits, withdrawals, check cashing, loan payments, transfers between accounts, gift cards, traveler’s checks, and money orders Assess membership eligibility by interviewing prospective members
Maintain knowledge of Suncoast Credit Union products and services, including features and benefits
Open deposit account Perform account changes, reconciliations, and error resolution
Implement credit union policies and procedures regarding teller transactions
Verify deposits, withdrawals, loan payments, and account balance amounts
Obtain proper identification and endorsements
Verify signatures, maintain proper check approval and cash drawer limits Balance cash drawer at the end of day Maintain an accurate teller balancing record
Secure negotiable items and confidential records
Assist with servicing ATM, night drop vault, coin machine, and CDM
Qualifications
High school diploma or equivalent
1+ year of experience with a financial institution or similar customer service role (Attainment of a bachelor’s degree may be substituted for previous work experience)
General math proficiency to balance cash drawer, audit own work, and reconcile accounts
Good communication skills (written, verbal and interpersonal) to professionally interact effectively with members and staff
Must be able to maintain a high level of confidentiality
Skills Customer Service Data Science Sales
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Must be able to lift and carry up to 25 pounds. Vision requirements include close and classroom vision. Occasionally required to travel by automobile. Occasionally required to work other than normal business hours.
Safe Act Statement
This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration on an annual basis, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #

LOVEWORK!

Employees flourish in an inclusive culture celebrating growth and prioritizing the community.