Sales & Service Representative (Universal Banker) Position Available In Miami-Dade, Florida

Sales & Service Representative (Universal Banker) First Citizens Bank remote work United States, Florida, Miami Jun 11, 2025
Overview Are you a people person? Be a First Citizens person. Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

Communication Skills –

Interpersonal:

Comfortable and confident with proactively engaging in conversation

Customer Service Skills:

Demonstrates professionalism and empathy in customer interactions

Adaptability:

Has the ability to learn and adapt quickly to new information and technology

Teamwork:

Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility:

Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility:

Able to process information and move quickly through problem resolution Responsibilities The essential functions of the job include, but are not necessarily limited to, the following: Engaging customers in conversation to understand their banking needs and preferences
Processing transactions accurately and efficiently
Providing assistance with account servicing needs
Facilitating customer awareness and education of bank services, including digital banking capabilities
Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs Qualifications High School Diploma or GED and 6 months customer service experience

Preferred Skills and Experiences:

1+ year of recent cash-handling experience is a must
1+ years of working in a sales environment is highly preferred
Strong interpersonal skill; Works well on a small team
Ability to communicate professionally, verbal and written
Working knowledge of

Microsoft Office Suite Please Note:

This is a full-time, in-person position. No work from home options are available for this role. Our ideal candidate is within reasonable commuting distance of 2601 South Bayshore Drive, Miami, Florida 33133. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. #LI-KL1