PATIENT FINANCIAL SERVICES REP SENIOR – BO COUNSELOR – FULL TIME Position Available In Polk, Florida
Tallo's Job Summary: The PATIENT FINANCIAL SERVICES REP SENIOR - BO COUNSELOR - FULL TIME position in Lakeland, FL involves greeting patients, assessing inquiries, advising on financial responsibilities, and resolvingplex issues. Requirements include a high school diploma, two years of collection experience, and strongmunication skills. Additional qualifications include CRT proficiency, public relation skills, and problem-solving abilities.
Job Description
PATIENT FINANCIAL SERVICES REP SENIOR
•BO
COUNSELOR
•FULL
TIME PATIENT FINANCIAL SERVICES REP SENIOR
•BO
COUNSELOR
•FULL TIME Lakeland, FL •
PATIENT FINANCIAL SERVICES
Job Type
Full-time
Description Essential Functions Greets patients waiting for an appointment. Screens log to determine priority.
Evaluates patient’s inquiry to assess opportunities of request and how situation should be handled.
Accesses information through use of billing system and interprets information.
Advises patients of their financial responsibilities. Requests payment upon resolution of inquiry.
Refersplex problems to appropriate individuals/areas.
Documents patient inquiry and action taken in notes.
Requirements Required Education and Experience:
High school graduate with a minimum of two years experience part of which has been in a collection function. Ability to assessplex situations w multiple options are available and decide upon the best course of action. Has a good speaking voice and is able tomunicate in a clear and concise manner. Able to conduct thorough interviews concerning financial matters in a relaxed and supportive manner. Ability to use CRT including data retrieval. Good public relation skills including effective handling of hostile behaviors. Possesses knowledge of basic telephone etiquette. Able to demonstrate the ability for creative or resourceful problem-solving. Is able topose routine written business correspondence.
Additional Eligibility Qualifications:
Ability to use CRT including data retrieval. Good public relation skills including effective handling of hostile behaviors. Possesses knowledge of basic telephone etiquette. Able to demonstrate the ability for creative or resourceful problem-solving. Is able topose routine written business correspondence. 2997333-D
