Relationship Manager Position Available In [Unknown county], Florida
Tallo's Job Summary: Relationship Managers at Edenred are responsible for driving stakeholder partnerships and maintaining positive customer experiences. They deliver specific financial outcomes by implementing Edenred Pay systems solutions while ensuring exceptional customer service. Required skills include strong communication, adaptability to process changes, and proficiency in Microsoft OS. Ideal candidates have 1-2 years of customer service experience and a bachelor's degree in business, communications, finance, or related fields. The role also involves sitting at a desk, lifting up to 15 pounds, and working on a computer for prolonged periods. Edenred is an equal opportunity employer committed to diversity and inclusion. Join us and vibe with the Edenred State of Mind!
Job Description
Relationship Manager Relationship Manager
locations
United States of America – Florida
time type
Full time
posted on
Posted 16 Days Ago
job requisition id
JR016000
Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Job Summary:
Relationship Managers at Edenred, will drive stakeholder partnerships, by maintaining a positive customers experience. They will be required to deliver specific financial outcomes by implementing Edenred Pay systems solutions, all while ensuring exceptional customer service.
Essential Functions:
Duties and Responsibilities
Become knowledgeable of all Edenred Pay’s accounts payable options and processes for each partnership
Manage and provide all necessary customer services, including but not limited to product delivery, supplier enablement, supplier support, and ongoing account support
Accurately answer customer account related inquires, often requiring in-depth troubleshooting, diagnosis, or engagement of other departments
Educate customer on best practices and processes regarding accounts payable processing
Confidently lead customers through conference calls and training
Proactively manage vendor enablement campaigns and databases
Provides necessary timely reporting to customers and proactively seek additional avenues for partnership improvements.
Actively participate as an Edenred Pay’s team member by offering ideas and input to support and enhance current products, processes, and programs, and work collaboratively to ensure customer success
Perform all duties within assigned timeline and effectively communicate progress of assigned tasks.
Takes proactive ownership of other special projects and assignments to support the business as needed.
Brings energy and a positive attitude to ensure positive customer experience
Perform other duties as assigned
Required Skills/Abilities:
Strong communication skills
Adaptive to frequent process changes
General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM
Education and Experience:
Required:
A minimum of 1 – 2 years previous customer service experience
Bachelor’s degree, ideally in business, communications, finance, or related fields
All applicants must successfully complete a background and drug test
Preferred:
Experience with Excel (Intermediate or Advanced) and SalesForce desired but not required
Financial, technology, FinTech backgrounds are a huge bonus; Credit card processing or credit card services background also helpful
Experience in banking, media, and/or hospitality a plus
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries
May work at computer monitors for prolonged periods with danger of eye strain and muscle pain.
Affirmative Action/EEO Statement:
The employment policy of Edenred is to provide equal opportunity to all persons. Our company, therefore, has made a commitment to equal employment opportunity through a positive and continuing affirmative action program. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, creed, citizenship status, age, marital status and/or any other Federal, State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation, contact HRPayUSA@edenred.com.
now and Vibe with Us!
About Us
The Edenred State of mind – We are a unique company. We are looking for new employees who will embrace the Edenred adventure with the same intensity and passion as we do. They will feel right at ease at Edenred because they like to push back the boundaries, try new things, constantly improve, win and grow. We need women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day. We are looking for women and men who want to vibe with us.
