Member Service Representative Position Available In Suffolk, Massachusetts

Description We are looking for a dedicated Member Service Representative to join our team in Boston, Massachusetts. In this role, you will play a key part in delivering exceptional service to credit union members while handling a variety of banking transactions and inquiries. This is a Contract-to-Permanent position, offering an excellent opportunity to grow within the banking industry.

Responsibilities:

• Deliver outstanding customer service by addressing member inquiries and assisting with financial transactions.
• Perform routine banking tasks, including deposits, withdrawals, loan payments, and account inquiries with precision.
• Open new accounts and guide members through available credit union services, such as electronic banking and debit cards.
• Handle loan-related activities, including accepting applications, processing requests, and disbursing approved loans.
• Manage cash handling duties, ensuring accuracy in transactions and maintaining vault teller functions.
• Ensure compliance with federal and state banking regulations, including Bank Secrecy Act and Anti-Money Laundering policies.
• Process debit card-related tasks, such as ordering cards, monitoring activity, and resolving member concerns.
• Support members by answering inbound calls and addressing account-related issues.
• Maintain accurate records through data entry and transaction documentation.
• Take on additional duties as assigned to support the team and enhance operations. Requirements
• Minimum of 1 year of experience in the banking or financial services industry.
• Proficiency in handling cash transactions, deposits, withdrawals, and other banking operations.
• Strong customer service skills with the ability to address member needs effectively.
• Familiarity with debit card processing and related procedures.
• Knowledge of federal regulations, including OFAC and Anti-Money Laundering compliance.
• Experience with data entry and maintaining accurate records.
• Ability to balance cash and manage vault teller functions.
• Excellent communication skills for handling inbound calls and member interactions.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .