Self-Pay Representative: 8AM – 4:30PM; 80 Hours Position Available In Pettis, Missouri

Self-Pay Representative:

8AM – 4:30PM; 80 Hours 3.5 3.5 out of 5 stars 601 E 14th St, Sedalia, MO 65301

JOB TITLE:

Self Pay Representative

JOB CODE

6476

JOB HOURS:

8:00 AM to 4:30 PM

JOB SUMMARY

The Self Pay Representative is responsible for arranging payment plans, assisting with applications for public assistance, and screening admissions for eligibility for public assistance or reduced fees based on income. The Self Pay Representative reports directly to the Director of Patient Financial Services.

QUALIFICATIONS

1.

Education:

a) High School graduate with related subjects in general business. 2.

Licensure/Certification:

a.) N/A 3.

Work Experience:

a) Two to four years’ experience working in credit/collections. b) General office experience preferably with knowledge of public assistance programs. c) Ability to operate various office machines. d) Be able to work independently and make reasonable decisions while maintaining confidentiality. e) Computer knowledge. f) Exempt customer service skills.

RESPONSIBILITIES/JOB DUTIES

1. Follow up on all accounts to ensure timely resolve. 2. Review account for all possible source of payment including Medicaid. 3. Reconcile the account and understand what the balance consists of (i.e. deductible, co-pay, co-insurance, etc). Assist the patient with any questions they may have regarding the account balance. 4. Assist the patient with payment arrangements, loan program and/or financial assistance application. 5. Provide patient with estimates of cost of service and self-pay quotes through DCS Auditlogix. 6. Always provide the best customer service possible. Ask questions as needed. 7. All other duties as assigned.

REQUIRED STAFF COMPETENCIES

1. Demonstrates support for organizational and departmental mission. 2. Supports and demonstrates knowledge of the Strategic Plan and the Hospital Key Initiatives. 3. Fosters and promotes teamwork within department and the organization as a whole. 4. Works to resolves conflicts constructively and in a timely manner. 5. Ability to communicate effectively and simply with every customer and co-worker. 6. Ability to display a positive, courteous and friendly attitude toward all contacts. 7. Ability to build good relationships with others based upon a sustained effort of mutual support toward common goals. 8. Ability to exercise good judgment, reasoning and concentration to detail and to take personal accountability for all actions in carrying out job duties. 9. Is customer focused and committed to Quality and Process Improvement with a strong desire to provide service excellence. 10. Possesses and displays a strong knowledge and understanding of the standards of practice for their position including, if and when applicable, commensurate computer skills; population specific and general competencies; organizational skills, time and project management. 11. Possesses a vigorous and enthusiastic desire to learn and to grow both personally and professionally, and to improve one’s skills in order to deliver the best possible care for our customers.

WORKING CONDITIONS 1.

General office setting. No exposure to extremes in temperature, lighting or noise. 2. Requires prolonged sitting. 3. Requires frequent keyboarding. 4. Significant time spent looking at computer monitor.