Escalations Representative Position Available In St. Louis, Missouri

Randstad is looking for Escalations Representative in Saint Louis,MO.The role of an Escalations Representative involves handling client complaints related to financial products and services, particularly in a brokerage environment. It requires strong attention to detail for accurate case handling and compliance with FINRA regulations. The position also demands solid customer service and communication skills to resolve complex issues and ensure client satisfaction..

Position:

Escalations Representative Location:

Saint Louis,MO,63103

Pay:

24

Shift Days/Hours:

Monday

• Friday 08:00am-05:00pm (Local Time)salary: $23
• $24 per hourshift: Firstwork hours: 8 AM
• 5

PMeducation:

No Degree RequiredResponsibilities Support internal and external customers with inquiries and complaints regarding financial products and services Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly Minimal phone coverage. Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action SkillsFinancial Services KnowledgeAttention to DetailCommunication SkillsQualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. job detailssummary$23

• $24 per hourtemporaryno requirementscategorybusiness and financial operations occupationsreferenceAB_4775300job details Randstad is looking for Escalations Representative in Saint Louis,MO.

The role of an Escalations Representative involves handling client complaints related to financial products and services, particularly in a brokerage environment. It requires strong attention to detail for accurate case handling and compliance with FINRA regulations. The position also demands solid customer service and communication skills to resolve complex issues and ensure client satisfaction..

Position:

Escalations Representative Location:

Saint Louis,MO,63103

Pay:

24

Shift Days/Hours:

Monday

• Friday 08:00am-05:00pm (Local Time)salary: $23
• $24 per hourshift: Firstwork hours: 8 AM
• 5

PMeducation:

No Degree RequiredResponsibilities Support internal and external customers with inquiries and complaints regarding financial products and services Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly Minimal phone coverage. Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action SkillsFinancial Services KnowledgeAttention to DetailCommunication SkillsQualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.