Claims Service Representative Supervisor Position Available In Orange, Florida

Claims Service Representative Supervisor Florida League of Cities Inc – 4.3 Orlando, FL Job Details Full-time $60,000 – $75,000 a year 14 hours ago Benefits Health insurance Dental insurance Paid time off Pension plan Vision insurance Qualifications Mid-level Supervising experience Bachelor’s degree Organizational skills Typing Business Associate’s degree Leadership 2 years Communication skills

Full Job Description Department:

Property & Liability Location:

Orlando | Full-Time Make an Impact with a Company That Values You We’re seeking an experienced and motivated Claims Service Representative Supervisor to join our Property & Liability Department. In this vital leadership role, you’ll oversee the day-to-day administrative functions of the Claims Service Representatives and Claims Clerk, ensuring smooth, accurate, and efficient claims processing operations. At our organization, we believe that taking care of our team is just as important as taking care of our members. That’s why we offer a competitive salary, comprehensive benefits, and a strong commitment to work-life balance.

What You’ll Receive:

Health Insurance (medical, dental, and vision) Pension Plan Generous Paid Time Off (PTO) Supportive Work-Life Balance Culture Professional Development Opportunities Collaborative and inclusive team environment

Key Responsibilities:

Lead and supervise Claims Service Representatives and Claims Clerk, including onboarding, training, performance evaluations, and corrective actions. Monitor workflows and task assignments to ensure productivity, accuracy, and adherence to timelines. Conduct weekly reviews of claims data entry and document imaging for quality assurance. Oversee initial coding accuracy and reserve setting using intake reports. Ensure confidentiality of all sensitive and personal claim information. Liaise with clients and vendors, maintaining professional communication and service delivery. Supervise the facilitation and processing of check payments and departmental claim expenses. Answer and route calls as needed, providing exceptional customer service. Perform additional administrative or supervisory duties as assigned.

What You’ll Bring:

Proven ability to lead and motivate administrative teams. Strong organizational skills with attention to detail and accuracy. Professional demeanor and communication skills, even in high-pressure situations. Ability to multitask, prioritize, and solve problems efficiently. Must type a minimum of 35 WPM with accuracy. Proficient with standard office equipment and administrative procedures. Ability to build and maintain effective working relationships with staff, vendors, and clients. Must hold a valid Florida Adjuster’s License.

Preferred Qualifications:

Associate’s or Bachelor’s degree in Business, Insurance, or related field (preferred). 3-5 years of experience handling commercial liability claims. 2+ years of supervisory or team leadership experience. Experience with government claims is a strong plus. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.