Claims Representative Position Available In Middlesex, Massachusetts

Job Description:

Direct Hire 70-75k Purpose and Description Responsible for allphases of assigned workers compensation claims handling. Involvedfrom taking initial contact to forwarding claims payment toinsured. Carefully documents all claims information and maintainsaccurate records complying with established claim procedurerequirements. Essential Job Functions Secures all required claimsinformation from contact and transcribes it for claims file andmanagement review. Follow-up contact by telephone or by letter withclaimant on initial reporting of claim. Assures that allinformation required to take action on claim has been submitted.

Obtains information from witnesses, police, or doctors, etc., andsecures medical bills or any other proof of loss required to settleclaims as quickly and effectively as possible. Determines coverageand requests payment on claims handled under specified authority.

Issues claims payments on claims when appropriate. Will providerequired documentation to management for tracking all claims.

Conducts field investigations required for prompt and equitablesettlement of all assigned claims. Responsible for all claimsmeeting established service standards. Other duties and projects asmay be assigned from time to time. Minimum Requirements Thefollowing are required to enable the employee to perform theessential functions of the job. Skills/knowledge – Excellentcommunications skills (verbal and written) required, along with theability to handle in a professional manner, claimants who may beupset or impatient. Must be able to maintain credibility withclients and develop a strong, ongoing business relationship withassigned clients. Ability to follow a task through to a timelycompletion is mandatory. The ability to operate a personalcomputer, calculator, fax, copy machine, shredder, and telephone isessential. Experience/education – Minimum of one to three years inhandling claims required. Workers comp/bodily injury experiencepreferred. Must have completed at least one AIC or AEI source orhave considerable work experience. College degree required orequivalent work experience considered.