Casualty Claims Representative Position Available In Cumberland, Maine

Casualty Claims Representative
Location Name
ME, Westbrook

ID 2025-11998

Date Posted 3 hours ago
(3/14/2025 1:40 PM)
Company Acadia Insurance Primary Location
US-ME-Westbrook Loc2 MA, Marlborough

• 290 Donald J Lynch Boulevard Loc3 CT, Rocky Hill
• 500 Enterprise Drive
• 2A Loc4 NY, Syracuse Loc5 NY, Albany
• 20 Corporate Woods Boulevard Category Claims
  Company Details
  Acadia Insurance is a regional property casualty insurer with offices throughout the Northeast.

As a member of W.R. Berkley Corporation (

NYSE:

WRB), one of the largest property casualty insurance holdingpanies in the United States, our financial strength and integrity are two of the main reasons why Independent Agents place business with us. Acadia is rated A+ (Superior) by A.M. Best, with an A+ claim paying ability rating by Standard & Poor’s. At Acadia, we value our employees, our customers and ourmunities. Employees at Acadia are part of a progressivepany w everyone can make a difference. We promote an inclusive environment which encourages continuous learning and the chance to grow and develop. Recent internal promotions in our Claims Department have created exciting opportunities for experienced Claims professionals to join our team.

Company URL:

acadiainsurance/
Responsibilities
Investigate, evaluate and resolve assigned claims in accordance withpany standards, procedures, and state regulatory requirements.
Ideal candidates will have 5 or more years of experience in adjustingmercial liability claims, with a proven record of increasing responsibility, appropriate claim oues and excellent customer service, along with demonstrated ability to:

• Investigate, evaluate and resolvemercial casualty claims in accordance withpany standards, procedures, and state regulatory requirements.

Claims handled may include General Liability bodily injury and property damage, Commercial Automobile bodily injury including Uninsured/Underinsured Motorist claims, pollution and environmental exposures, construction defect, product liability bodily injury and property damage, employment-related practices claims and other types ofmercial exposures.

• Analyze and interpretmercial policy language in conjunction with specific facts of loss to reach appropriate coverage decisions, and effectivelymunicate thepany’s coverage position verbally and in writing.
• Compose a variety of other writtenmunications to insureds, claimants, attorneys and agents in a professional and error-free manner.
• Conduct detailed,prehensive claim investigations including on-site scene examinations and in-person witness interviews; attend mediations, depositions and trials, both virtually and in-person.
• Evaluate and document damages to ensure accurate and timely reserves; immediately escalate to management cases with significant exposure.
• Negotiate effectively and in good faith to achieve fair and accurate claim settlements.
• Proactively manage litigated claim files from inception to closure, including collaboration with defense counsel to determine and execute an appropriate plan of action; bring litigated cases to resolution either by negotiated settlement or trial, as appropriate.
• Retain experts and vendors to achieve appropriate claim oues while remaining mindful of loss adjustment expenses.
• Manage assigned workloads effectively to achieve quality and quantity production goals while providing superior customer service.
• Effectively present cases in roundtable discussions with peers and members of management at all levels.
• Appropriately and clearly document all notes and file activity in a paperless claim system;pose detailed periodic reports including claim summary reports and large loss notifications.
• Communicate with other departments regarding developments on specific claim files as well as overall claim trends relevant to Acadia’s business.
• Maintain a strong relationship and frequentmunication with Acadia’s agency partners.
• Serve as a mentor and technical resource for trainees and less-experienced claim professionals.
• Work proficiently with variousputer programs including MS Word, Excel, and other applications used in the claim handling process.
• Attend internal and external seminars and other training events and provide feedback to peers and/or members of management.
• Obtain all required state adjuster licenses and maintain them as needed byplying with continuing education requirements.
• Pursuit of industry-related professional designations is encouraged.
• Perform other duties as assigned.
  Qualifications
  Bachelor’s degree (B. A.) and minimum of 3-5 years of related experience and/or training; or equivalentbination of education and experience.
• 3-5 years ofmercial liability claims.
• Excellentanizational skills, ability to handle multiple tasks and effectively prioritize workload.
• Demonstrated depth in negotiation and claims resolution skills.
• Strongputer skills and ability to work with multi-faceted systems.
• Ability to effectively and independently manageplex workload while exhibiting very sound judgment.
• Excellent written and verbalmunication skills.
• Demonstrated ability to develop and maintain relationships with agents and other departments while exemplifying superior teamwork.
• Professional insurance coursework (i.e., AIC, CPCU) orpletion of other insurance-related classes is preferred.
• Valid driver’s license required.
  The Company is an equal employment opportunity employer. Additional Company Details
  We do not accept unsolicited resumes from third party recruiting agencies or firms.
  Thepany offers apetitivepensation plan and robust benefits package for full time regular employees including:

Base Salary Range:

70k

• 90k Depending on Location and experience
• Eligible to participate in annual discretionary bonus
• Benefits include: Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans
  The actual salary for this position will be determined by a number of factors, including the scope,plexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.