Claims Assistant Position Available In Cumberland, Maine
Tallo's Job Summary: The Claims Assistant/Mail Clerk position at The Cross Family of Agencies requires a high school diploma or equivalent, attention to detail, and computer proficiency. Responsibilities include processing mail and faxes, data entry, and providing support to teams. The role focuses on improving department productivity, customer service, and maintaining positive customer relations. Additional tasks include file maintenance, generating reports, and assisting with various materials as needed.
Job Description
The Cross Family of Agencies welcomes you. We need your talent and expertise.
POSITION
Claims Assistant/Mail Clerk
DEPARTMENT
Claims
REPORTS TO
Claims Assistant Supervisor Position Requirements:
High school graduate or equivalent; higher education or insurance experience beneficial Attention to detail required – Accurate keyboard, data entry, and clerical skills Working knowledge of computers and Microsoft Office products (Word, Excel, Outlook) Well-developed organization skills with ability to set priorities and respond accordingly Solid mathematical aptitude, analytical and problem solving skills Effective written and verbal communication and interpersonal skills to deal with internal and external customers Demonstrated ability to operate in a team environment supporting others
Primary Accountabilities:
Ensures optimum performance in this position gaining full knowledge of Claims Assistant functions. Recommends and implements techniques to increase department productivity, efficiency and cut costs; takes advantage of opportunities to improve procedures and strives for high-quality service. Develops and maintains an image of corporate excellence using teamwork with an emphasis on professional and credible customer service – positive customer relations to meet and exceed customer expectations. Gains basic knowledge of department errors and omissions exposures and E & O procedures. Continually strives to improve and upgrade skills.
Essential Job Functions:
Process All Daily Mail and Faxes accurately and timely Efficient, timely and accurate processing and data entry of assigned claim files, adjuster requests and claim payments as required. Provide required support to adjuster, technician and internal office teams as needed. Ability to multi-task and manage a heavy and active case load. Daily maintenance and update of assigned files, correspondence, etc. Development and maintenance of positive working relations, regular communication and follow up with internal and external customers and claimants as required. Assist department and office in maintain file room and dead files, answer phones. Access and utilize Claims System, generate loss runs and claim reports as requested. Assistance with the compilation of reports, proposals, statistics, handouts, or other various materials as required. Timely notification of service problems to Supervisor/Manager. Performs other duties as assigned by Management. The above describes the primary functions of this position; however, it should not be considered a detailed description of all assigned tasks.
