Small Business Application and Support Representative Position Available In St. Charles, Missouri

Small Business Application and Support Representative Chubb

• 3.

7

O’Fallon, MO Job Details Full-time Estimated:

$35.6K

• $59.

9K a year 1 day ago Qualifications Microsoft Word Microsoft Excel Underwriting Software troubleshooting Customer service Call center SOX Analysis skills Data entry Organizational skills ServiceNow Computer skills Leadership Communication skills Entry level Under 1 year Help desk VPN Full Job Description The Help Desk Representative role for the Small Business Insurance Help Desk Team will be responsible for assisting both external and internal customers on a daily basis with a variety of requests. They will demonstrate technical and first level technical assistance and problem solving involving the following duties and responsibilities:

Job Responsibilities:

Provide timely customer service to incoming requests via the phone in an automated call delivery environment. Multi-task between incoming calls and e-mail requests with ability to meet turnaround time of 12 business hours. Assume ownership and respond to customer (internal/external) correspondence, complaints, and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome. Ability to meet our First Level Resolution standards. To ensure complete resolution of all customer inquiries; may need to coordinate end to end service with other business partners. Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries. Work effectively in a team environment using professional interpersonal and communication skills. Basic knowledge of Small Commercial insurance principles and company products. Know and comply to corporate policies, regulatory standards (SOX), internal business processes (while processing work and meeting and/or exceeding service performance and quality standards. Utilize basic understanding of product & underwriting guidelines. As business priorities change, support other teams and process transactions as needed. Complete assignments and other duties as assigned. Maintain performance standards within a fast-paced environment.

Skills:

Strong customer service skills including oral and written communication. Demonstrated leadership skills. Ability to work with all types of customers and assist to best ability in resolving their issue. Experience in a call center or customer service environment preferred. Knowledge of customer service principles and practices. Ability to handle multiple priorities within strict time constraints. Excellent organizational skills, with the ability to multi-task. Excellent verbal and written communications skills. Excellent collaboration skills. Strong Critical Thinking and Analytical Skills (Regarding being able to identify potential issues being triaged based on training). Possesses the ability to work independently to complete assignments in a timely manner. Ability to work well as in a team environment. Demonstrated commitment to team and departmental goals. Ability to make informed decisions, achieving the appropriate results. Accurate Data Entry and Tracking skills required. Working Knowledge of MS Word and Excel

• To be used to reference and look up information. Working Knowledge of Service Now preferred
• To be used to track Help Desk tickets. Working Knowledge of CXOne/NICE Phone Platform
• To be used to take incoming calls.

Flexibility when schedule changes are needed and overtime needs are available. Education/Experience College level education preferred, but not required based on prior experience(s). Commercial Insurance experience is preferred but not required. Work From Home/Remote Work Experience (able to troubleshoot basic connection issues, VPN experience, desktop setup, etc.) Understanding of or ability to learn Small Business Insurance product and underwriting guidelines is required. General Computer and Program knowledge is preferred (as we will be troubleshooting and triaging these types of issues on our team for our business partners. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.