Veterans Specialist Position Available In Guilford, North Carolina

Veterans Specialist Guilford County – 3.4 Greensboro, NC Job Details Full-time $49,285 – $57,909 a year 2 days ago Benefits Health insurance Tuition reimbursement Life insurance Qualifications Mid-level Driver’s License Recruiting Computer skills Typing 2 years Communication skills Full Job Description

JOB GENERAL STATEMENT OF DUTIES

An employee in this class is responsible for assisting Guilford County military veterans and/or their dependents to apply for a variety of veteran’s benefits such as educational assistance, medical treatment, pension benefits, G. I. life insurance, or burial benefits.

DISTINGUISHING FEATURES OF THE

CLASSDuties require the explanation and interpretation of the veteran’s programs, qualification requirements, and assistance to veterans or qualifying family members in completing and submitting all required documentation. If necessary, the employee may make hospital visits to assist non-ambulatory applicants. Maintains files and supporting documents on each applicant. Answers questions and maintains a variety of files reflecting all daily activities of the office. Refers applicants to other County, State, Federal, or private programs as applicable. Works closely with the District Officer from the N. C. Division of Veterans Affairs, forwarding forms and seeking advice or clarification. Employees must maintain their knowledge of VA laws, regulations, and procedures through periodic review of State office memos, regulations, guidelines, and attendance at annual training workshops. Employees frequently compose letters, cards, and statements for clients in support of their claims, appeals, or applications. High public contact and requisite communication skills are critical to this role. Work is performed under the general supervision of a Veterans Services Director and is reviewed through conferences and periodic performance appraisals.

EXAMPLE OF DUTIES DUTIES AND

RESPONSIBILITIESEssential duties and responsibilities include, but are not limited to: Interviews clients to collect required information for claims and applications.

Prepares applications and claims, collects additional documentation, and submits completed application packages to the Veterans Administration through the North Carolina Division of Veterans Affairs.

Weekly communication with the District Officer.

Contacts Social Security Administration, Employment Security Office, Red Cross, VA Hospitals, and other agencies to gather case information and respond to inquiries.

Answers phone call inquiries regarding VA benefits and schedules office appointments for those individuals needing further assistance.

Prepares income and medical expense reports to assist in VA benefit continuation.

Meets with clients off-site to assist with application and claim completion.

Compiles and prepares a monthly claims activity report for submission to the NC Division of Veterans Affairs.

Complex operation of a personal computer or other office device to prepare correspondence, reports, and forms. Maintains a variety of files on claims and office activities.

Composes letters and memos as required for clients or for information gathering or sharing.

RECRUITMENT

STANDARDSKnowledge, Skills, and AbilitiesKnowledge of current federal and state legislation relating to benefits for military service, veterans and their dependents. Knowledge of programs, community organizations, agencies and activities rendering services to veterans.

Knowledge of the legal documentation and processes necessary to substantiate Veteran benefit claims. Knowledge of office support practices and procedures.

Ability to tactfully conduct interviews of a personal nature with veterans and their families to obtain accurate and complete information.

Ability to establish and maintain satisfactory relationships with veterans, veteran groups and government agencies.

Ability to solve problems within scope of responsibility.

Ability to effectively and fairly work with veterans, dependents and Ability to function independently.

Ability to interpret and explain applicable policies and procedures.

Ability to communicate effectively with persons from a variety of socioeconomic backgrounds in either written or verbal form.

Ability to use a computer to access information via Veterans Administrations Benefits Delivery Network.

Ability to operation a fax machine to send/receive documentation.

Ability to use calculator to calculate income, rates for claims, and other statistical report information.

Ability to type at the speed required of the position.

SUPPLEMENTAL INFORMATION

Physical DemandsWork is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, driving an automobile, or use of a PCs or other VDTs to accomplish work objectives. No specific physical demands required. Mental demands and normal stress regarding achieving work deadlines are presentWorking Conditions1.

Environment:

Work environment involves normal, everyday discomforts or unpleasantness. Work area has adequate light, heat, and ventilation; environment is organized and stable.2.

Hazards:

Work presents no significant hazards to employeesMay Require Driving This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver’s license and that the driving record is compatible with the county’s driving criteria.

If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County’s vehicle use policy. Special NoteThis generic class description gives an overview of the job class, its essential job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.