Regional Liability Adjuster-Major Case Unit Position Available In Hillsborough, New Hampshire

Regional Liability Adjuster-Major Case Unit
Bedford, NH, USA

• Hartford, CT, USA
• Massachusetts, USA
• New Jersey, USA
• Pennsylvania, USA
• Portland, ME, USA
• Providence, RI, USA
• Somerset County, NJ, USA
• Vermont, USA
• Worcester, MA, USA Req #18140
  Monday, April 14, 2025
  For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most.

We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.
Our claims department is seeking a Regional Liability Adjuster-Specialty Claims to join our growing team. This person can be based in one of the following states: NJ, PA, CT, NH, RI, MA, ME or VT. (REMOTE)

Position Overview:

Fully responsible for the investigation, evaluation, negotiation, and resolution of claims which are the most complex in coverage and represent the company’s largest damage exposures. The claims could originate anywhere in the country and often require field consultation, field investigation and providing a high level of technical expertise to many professionals throughout the country. Specialty claims include but are not limited to Cyber claims nationwide, liquor liability in the Northeast, assault and battery claims in the Northeast ,Technology errors and omissions claims nationwide, New York Labor Law and major general liability and auto claims in the Northeast.

In this role you will:

Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits.
Works with high authority limits on assignments reflecting a very high degree of technical complexity and coordination.
Possesses a high and extensive level of technical knowledge and skills including product and industry.
Negotiate settlements, mitigate losses, and control expenses on our company’s largest losses.
Maintain a high level of communication with leadership.
Responsible to provide consultation and participation in the development of large claim strategies handled by both independent and staff adjusters.
May co-adjust cases to facilitate learning and to impact file.
Recognized as the company consultant in a field providing technical guidance, assistance, and training to lower level associates May have regional, zone or companywide scope.
What you need to apply:
Typically has 8-10 years professional experience
Bachelor’s degree or equivalent experience. Higher level degree may be desired
Dedicated to meeting the expectations and requirements of internal and external customer
Makes decisions in an informed, confident and timely manner
Maintains constructive working relationships despite differing perspectives
Strong organizational and time management skills
Ability to negotiate skillfully in difficult situations with both internal and external groups Demonstrates ability to win concessions without damaging relationships.
Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
Understanding of applicable statutes, regulations and case law
Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
Easily adapts to new or different changing situations, requirements or priorities.
Cultivates an environment of teamwork and collaboration
Operates with latitude for un-reviewed action or decision.
Computer experience (MS Office, excels, word, etc.)
Proficient using Claims systems (i.e. CSS, PMS, etc.)
Physical demands & work environment:
Ability to use a personal computer and other standard office equipment
Ability to travel as necessary.
Ability to sit and/or stand for extended periods

CAREER DEVELOPMENT

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Benefits include:
Medical, dental, vision, life, and disability insurance
401K with a company match
Tuition reimbursement
PTO
Company paid holidays
Flexible work arrangements
Cultural Awareness Day in support of IDE
On-site medical/wellness center (Worcester only)
Click here for the full list of Benefits