Bilingual Claims Customer Service Representative – Allentown, PA Position Available In Lehigh, Pennsylvania
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Job Description
Bilingual Claims Customer Service Representative – Allentown, PA PMA Companies United States, Pennsylvania, Allentown Jun 26, 2025 Back
Bilingual Claims Customer Service Representative
#4537
Multiple Locations
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Job Description:
As a member of the Customer Service Center Call Center Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist in the attainment of service level goals throughout the CSC.
Responsibilities:
Provide accurate and timely resolution to claims customer service inquiries
Advise Clients by telephone of status of claims inquiries
Coordinate client follow-ups with appropriate claims adjusters
Provide support and back up assistance to other areas of CSC as needed
Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
Requirements:
- Previous inbound telephonic customer service experience in a call center environment
- Excellent communication and organizational skills
- Ability to problem solve and work independently
- Attention to detail
- Insurance experience, knowledge of medical terminology and working knowledge of PMA Claims Systems a plus.
- Ability to handle conversational Spanish required.
M-F 11:45am – 8:00pm EST
