Loss Mitigation Specialist I Position Available In Spartanburg, South Carolina

Loss Mitigation Specialist I Location:

Spartanburg, SC, United States Description Summary/Objective
As a Loss Mitigation Specialist, you will provide assistance to customers, impound lots, attorneys, and insurance companies. Loss Mitigation Specialists will maintain and resolve delinquent accounts by negotiating & scheduling payments. The Loss Mitigation Specialist’s main focus is to minimize potential losses on delinquent and repossessed loans by communicating with customers through inbound/outbound calls. All Loss Mitigation Specialists will be a part of an essential and integral team of the Loss Mitigation department.

The Loss Mitigation teams include:

Reinstatements
Settlements
Impounds
Bankruptcy
Total Loss
Repossession Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed below. Analyze the customer’s situation and collateral risk to present & explain alternative solutions that maximize customer satisfaction and company return
Identify, evaluate, and resolve reasons for nonpayment, including securing customer’s payment
Quoting reinstatement amounts, payoffs, and setting up repayment plans within the system
Review and negotiate settlement requests
May assign accounts for repossession and work directly with repossession vendors
Send and/or file documents from customers to appropriate courts as necessary
Reinstatement of Loans, processing releases and placing auction sale holds
De-escalate calls and resolve problem accounts
May work directly with attorneys and file claims on individual bankruptcy cases
Work with insurance companies and repair shops to ensure total loss claims are paid and damaged vehicles are repaired
Other duties as assigned Qualifications
2+ years of relevant experience; collections, call center or customer service (preferred)
Excellent problem solver, with ability to prioritize
Adept at navigating various computer software/programs
Strong attention to detail
Excellent written and verbal communication skills
Proficiency in Microsoft Word and Excel
Experience with an auto-dialer system is a plus Supervisory Responsibility
This position has no supervisory responsibilities. Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday 8:00 a.m. to 5:00 p.m. with schedule variations based on business need. Travel
This position requires no travel. California Privacy Notice “As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice.”