Renewal Portfolio Manager Position Available In Cumberland, Maine

Renewal Portfolio Manager at Sun Life Financial (U.S.) Services Company, Inc. in South Portland, Maine, United States Job Description Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description:

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work in the contiguous states plus AK.

What you will do:

The Renewal Portfolio Manager (RPM) is a revenue generating role that is responsible for the renewal process and owns the renewal results for Sun Life’s block of business for u150 lives (MVP 150-300 lives). The position is accountable for achieving persistency and growth targets through case retention, organic growth and cross-selling additional lines of coverage on the assigned block of business. Accountabilities

• Responsible for renewal management on cases with 26-149 enrolled lives (150-300 MVP): research case history, performs overall case analysis, determines final renewal rates by applying standard underwriting principles and procedures (in partnership with Underwriting when appropriate), discusses recommendation on renewal rates, pool usage and cross sell opportunities with EBR (when appropriate); delivers electronic renewal to broker and follows up for closure
  •Owns renewal results for block of business; responsible for achieving persistency and growth targets through effective retention efforts and cross selling additional lines of coverage
  •Builds and maintains external relationships with key personnel at the agencies in assigned territory
  •Builds and maintains relationships with internal teams to facilitate customer inquiries/issue resolution in conjunction with the renewal process
  •Works with internal teams to complete contractual amendments resulting from the renewal process
  •Responsible for the acquisition and distribution of renewal materials and exhibits on monthly renewals to the appropriate Account Executives for mid-market renewals
  •Builds and maintains relationships with sales reps, Account Executives and internal service teams.

Collaborates regularly on opportunities, threats, and necessary action plans to meet customer and broker needs throughout the renewal process

• Tracks and maintains all current renewal status and data.

Organize information to be relevant and timely to follow Sun Life internal process, deliver timely renewals to the market

• Set appropriate and reasonable expectations with internal and external partners
• Maintains proper documentation of all renewal activities in all systems including, but not limited to, Salesforce
• Performs other duties as needed What you will need to succeed:
  Ability to multi-task and work accurately and effectively in a fast-paced environment
  Ability to set priorities in a high volume, fast-paced environment
  Ability to collaborate and negotiate with remote internal partners
  Ability to actively listen to customers, paying attention to their needs, wants, likes, dislikes, trends, ideas and suggestions
  Knowledgeable, service-oriented professional approach
  Flexibility, adaptability and the ability to pitch in and support the team at all times
  Ability to influence the horizontal process and influence the owners of each part of the process
  Excellent problem-solving skills with high energy and enthusiasm
  Strong verbal and written communication skills
  Thorough understanding of contract provisions and administrative policies and procedures
  In-depth knowledge of group insurance products and processes
  Ability to understand, interpret and explain contracts, plan design option, and rating.

.. For full info follow application link. Sun Life Financial is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. Sun Life Financial is committed to building a diverse and inclusive company culture. Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter – for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.