Small Business Commercial Lines Underwriter Position Available In Guilford, North Carolina

Small Business Commercial Lines Underwriter Penn National Insurance – 3.4

Greensboro, NC Job Details Full-time Estimated:

$65.4K – $113K a year 10 hours ago Benefits Profit sharing Tuition reimbursement 401(k) matching Qualifications Pricing Underwriting Customer service CISSP Data analysis skills 11+ years Research Mid-level Microsoft Office Driver’s License Math Bachelor’s degree Communication skills Full Job Description PURPOSE The Small Business Commercial Lines Underwriter analyzes information, developments and trends on new and renewal accounts with premiums up to $25,000, to determine the risks associated with insuring the accounts. Within this segment of business, automated underwriting edits enable the routine/low risk accounts to be processed without underwriter involvement – leaving only the accounts with conditions requiring extra scrutiny for the Commercial Small Business Unit Underwriter to review and determine risk acceptability while ensuring compliance with established underwriting strategies and regulatory requirements. Incumbent exercises their authority to decide whether to offer, continue, modify, or reject insurance; and is also responsible for finalizing the amounts and types of coverage, and determining the appropriate premiums. Incumbent builds relationships with assigned agents to generate quoting activity.

COMPETENCIES AND ESSENTIAL DUTIES

Competency Description of Duties Business Acumen Review new business, renewals, endorsements and quote requests to determine acceptability using established underwriting authority and company guidelines. Communicate underwriting decisions, techniques, and interpretation of policy forms and coverages with agents and company personnel regarding risk acceptability, incomplete information, etc. Provide feedback to the Underwriting Manager and designated Territory Manager on quality of submissions and interactions with agency personnel Communicates underwriting and marketing philosophy or practices, to agents and assists with education/training issues within agency. Document the underwriting files where required, including the actions taken, reasons for decisions, and any follow-up diary needed. Provide input to the Branch Management team about individual agency underwriting performance; (i.e., Agency Review meeting, Quarterly Results Management meeting, etc.). Embraces Data Analytics Applies data to solve common business problems. Compiles, manipulates and analyses data of varying complexity. Knowledgeable and proficient about what tools are available for data analysis and when they are appropriate to use. Negotiation Visits agencies with the designated Territory Manager to discuss underwriting matters, assist in the development of new business and to strengthen agency relations. Respond to Insurance Department complaints and attend periodic hearings. Results Oriented For more complex risks that fall outside of Straight Through Processing, provide additional scrutiny with regard to exposure and coverage analysis in order to determine acceptability. The incumbent also travels independently to visit agencies as necessary Drives profitable new business growth. Time & Priority Management Provide on-going support to Sr. TM and/or middle market underwriter on non-risk selection, pricing decisions. Support special underwriting projects and initiatives. These may include, but not limited to, loss prevention, targeted re-underwriting programs and book rollovers. Decision Making Establish appropriate account pricing in accordance with established underwriting authority and company guidelines. Order and/or analyze loss control reports, financial reports, MVR’s and other underwriting reports. Evaluate the need for and secure appropriate facultative reinsurance in accordance with established company guidelines. Contribute to the development of company underwriting policy, procedures and guidelines to assure they reflect current market conditions and contribute to the attainment of Division goals. Performs other duties as may be assigned by the Underwriting Manager-Partners or Underwriting Manager

CORPORATE CORE COMPETENCIES

Competency Proficiency Description Effectively Communicates and Connects Communicates and negotiates effectively with peers regarding work outcomes. Influences by making a strong case, bringing other people on the team to understand the presented viewpoint. Provides feedback and is clear when disagreeing with an approach; offers suggestions for improvement. Attentively listens and asks clarifying questions and paraphrases to enhance understanding. Build and nurture positive relationships within the workplace. Customer Focused Identifies explicit and implied customer needs . Asks probing questions to fully understand business requirements. Develops positive relationships with customers by meeting their needs as well as incorporating their feedback. Responds quickly and takes action with high quality solutions that address needs and improve overall customer experience. Owns resolution of customer experience outcome. Talent Development Mindset Discuss technical and professional development with peers to gain suggestions for further development. Actively seek and act on opportunities to recognize peers for high performance. Stays alert to identify learning opportunities for self. Demonstrates Adaptability Contributes to progressive thinking within the team by posing questions that challenge traditional methods or processes. Proposes ideas and suggests new approaches to tackling own work tasks and issues in a better way to drive organization success. Participate in and actively support change initiatives, and provide ideas to promote their success. Recognizes and manages an ambiguous work environment. Demonstrates flexibility in generating alternative solutions and recommendations. Demonstrates Accountability Applies judgment in making decisions about own work, and takes responsibility for actions. Demonstrates reliability by producing steady work results and delivering on commitments to team members on time. Takes responsibility for regularly seeking and applying feedback and actively learning from errors and setbacks. Understands the mission of the organization.

SPECIAL RELATIONSHIPS

This position reports to the Underwriting Manager; Direct contact with various levels of underwriting, loss control, premium audit and claims personnel; Direct contact with agents and insureds

VI. QUALIFICATIONS

Education/ Credentials 4 – year degree or equivalent work experience or continuing education in specialized insurance courses such as

IIA & AU

preferred Experience Successful completion of Commercial Lines Underwriter Trainee curriculum; or 1 to 3 years in a relevant property/casualty underwriting position such as an Commercial Lines Assistant Underwriter, etc., preferred Technical/ Professional Knowledge Good working knowledge of underwriting and pricing risks Good working knowledge of company underwriting standards and philosophy Good working knowledge of all insurance coverages Good math aptitude Excellent research, analytical and problem-solving skills Excellent oral and written communication skills Good PC skills, with an emphasis on Microsoft Office Suite; along with demonstrated proficiency in all supplied desktop tools, including the automated underwriting and email systems

JOB REQUIREMENTS

(as required by ADA – Americans with Disabilities Act) This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment. Must be able to see and effectively use a computer monitor. Must be able to operate a computer, keyboard and applicable printers and other general office equipment. Must be able to access and enter information accurately using automated systems. Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients. Must be able to present information to individuals and groups. Must be able to interpret and apply concepts that may or may not be based upon established guidelines. Must be able to maintain acceptable attendance and adhere to scheduled work hours. Must have a valid driver’s license and be able to operate a motor vehicle. Must be able to travel, with overnight stays required. Why Choose Penn National Insurance? At Penn National Insurance, we’re on a mission to help people feel secure and make life better when bad things happen . For over 106 years , we’ve been a trusted partner to individuals, families and businesses because we are a mutual insurance company where service and support for our policyholders are at the heart of everything we do. We’re not just a company—we’re a community united by our core mission to “Make Life Better.” Here, you’ll find a place where your professional growth, success and personal well-being are our top priorities.

Your Career Journey:

Empowering Your Growth Your career should be more than just a job—it should empower you to feel secure, supported and inspired. At Penn National Insurance, we invest in your growth and celebrate your contributions with a comprehensive and competitive total rewards package. We’re committed to supporting your journey and helping you thrive at every stage of your career.

Key highlights include:

Benefits and Compensation :

Generous 401(k) match, graded profit sharing, incentive compensation, and a wide range of benefits to support your financial health, physical well-being and career development.

Flexibility :

We offer remote and hybrid work options, flexible scheduling and a “dress-for-your-day” culture.

Recognition :

We celebrate your achievements, big and small, through employee recognition programs designed to honor your contributions.

Your Employer of Choice:

A Legacy of Trust and Strength Joining Penn National Insurance means becoming part of a company with over a century of experience , built on trust, innovation and strong relationships. From our beginnings as a mutual insurance company founded by farmers to our 100th anniversary in 2019, we’ve stayed true to our relationship-driven model, focusing on direct service and meaningful support.

Your Community:

Making an Impact Together Making life better isn’t just our mission—it’s a value that guides everything we do. Our employees are at the heart of this mission, giving back through community engagement and charitable efforts. We proudly support our community through financial support and employee volunteering opportunities including our annual United Way campaign, where employee contributions and company matches make a significant impact each year.

Your Future:

Building a Rewarding Career Path We’re not just offering a job; we’re providing a fulfilling and rewarding career. We support your growth with a range of resources designed to help you build your skills and achieve your goals, including:

Continuing Education Support :

Access to programs that help you enhance your knowledge, skills and educational goals along with 100% tuition reimbursement for academic studies.

Professional Development Opportunities :

Tailored designation programs to help you advance in your career such as CPCU, AINS, CPA, CISSP, and more.

Long-Term Career Focus :

With an average employee tenure of 14 years and many team members serving for over 40 years, we take pride in fostering a work environment that values long-term growth and development. When you join us, you’re not just starting a job—you’re becoming part of a team that values your growth and invests in your future. Our commitment to long-term retention and employee development ensures that you will be part of a tradition and legacy of excellence that spans decades. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, creed, affectional and sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law . Consistent with the Americans with Disabilities Act (ADA) and EEOC guidance, it is the policy of Pennsylvania National Insurance to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to a HR Business Partner via telephone at 800-368-4764, or through email, .