Digital Solutions Consumer, Card Support Specialist Position Available In Meriwether, Georgia
Tallo's Job Summary: The Digital Solutions Consumer, Card Support Specialist role involves supporting Debit Card dispute requirements, assisting internal team members and external clients with digital banking needs. Essential responsibilities include processing alerts, disputes, and maintaining knowledge of Reg E guidelines. Additional training covers tasks like Consumer Digital platform support. Requirements include a High School diploma or 2-4 years of banking experience and proficiency in Microsoft Office. Southern First is hiring for this position.
Job Description
Job Description:
The principal function of this position is to support therequirements associated with the Debit Card dispute and resolutionprocess. Additionally, this role provides support to our internalteam members and external clients for consumer digital bankingneeds. Functions as an integral part of the Digital SolutionsConsumer and Projects Team.
ESSENTIAL RESPONSIBILITIES
Debit Card:
Process MasterCard Alerts and distribute information tofrontline Process FALCON alerts and distribute information tofrontline Process debit card disputes in accordance with Reg E guidelinesand track through resolution. Process rejected disputes with FIS for SecurLock Warranty Maintain a clear understanding of Reg E guidelines and changesto ensure audit readiness.
ADDITIONAL RESPONSIBILITIES OR DETAILS
Once the principal functions of card disputes have beenmastered, additional training will commence for Digital SolutionsSupport tasks which include: Clear understanding of the Consumer Digital platform (bothonline and mobile) which includes: Bill Payment Zelle Internal and External transfers Loan payments Transfers to other bank clients Mobile Deposits Candescent Admin platform training CST Training for Zelle and Bill Payment support Assist with consumer digital support tickets. Assist with audit documentation as needed. Assist with digital related projects- documentation, testing,training of others. Complete all other duties as assigned.
ESSENTIAL SKILLS,EDUCATION AND EXPERIENCE
High School diploma or 2-4 years banking or similar A solid understanding of Microsoft Windows 11, Outlook, Word,Excel, and PowerPoint. Exceptional interpersonal communication skills to represent theBank in a positive manner in dealing with clients and otherteam Ability to effectively communicate and display the professionaldemeanor which is identified with Southern First Ability to adjust to rapid change and willingness to be ateam Maintain regular, consistent, and professional attendance,punctuality, and personal Successful completion of compliance training deemed necessaryby the Bank.
WORK CONDITIONS
The working conditions are almost exclusively inside. This position involves most time spent at a This position requires little to noEqual OpportunityEmployer/Protected Veterans/Individuals with DisabilitiesThecontractor will not discharge or in any other manner discriminateagainst employees or applicants because they have inquired about,discussed, or disclosed their own pay or the pay of anotheremployee or applicant. However, employees who have access to thecompensation information of other employees or applicants as a partof their essential job functions cannot disclose the pay of otheremployees or applicants to individuals who do not otherwise haveaccess to compensation information, unless the disclosure is (a) inresponse to a formal complaint or charge, (b) in furtherance of aninvestigation, proceeding, hearing, or action, including aninvestigation conducted by the employer, or (c) consistent with thecontractor’s legal duty to furnish information. 41 CFR60-1.35(c)
