Mortgage Servicer I Position Available In Worcester, Massachusetts

Mortgage Servicer

I 3.4 3.4

out of 5 stars 300 Bemis Road, Fitchburg, MA 01420 DESCRIPTIVE SUMMARY Reporting to the AVP Mortgage Operations, the Mortgage Servicer I is responsible for servicing the Credit Union’s real estate mortgage loans, home equity loans, and commercial loans in accordance with regulatory requirements, while ensuring responsiveness to the needs of members.

ESSENTIAL JOB FUNCTIONS

Provides exceptional customer service, maintains a cooperative and professional manner with internal and external customers. Processes all new loan set up for all mortgage and equity loans into core system. Responsible for the tracking, payment and cancellation of all escrowed accounts to include small tax runs, insurance, and private mortgage insurance. Provides assistance to members and other departments in the credit union. Track prime rate changes for the mortgages and equities, as well as daily rates with Fannie Mae. Monitors and pays various invoices including invoices for appraisals, credit reports, attorney fees, inspection fees, and title run-up fees. Reconcile all related real estate general ledger accounts and mortgage servicing checking accounts Processes payoff requests received from attorneys and members, as well as process payoffs received, to include preparation and distribution of mortgage discharge. Review/Process files for Quality Control Process.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

JOB COMPETENCIES

Interpersonal Skills:

Builds strong relationships, is flexible/adaptable, works well with others, and solicits feedback.

Communication:

Communicates well (written and verbal), delivers presentations, has good listening skills.

Attitude:

The degree to which one is positive, constructive, and supportive towards members, team members, and the company. The level of enthusiasm and commitment demonstrated in job performance.

Learning Mindset:

Demonstrates a constant desire to expand abilities and learn new techniques, skills, and tools. Takes an active role in professional development.

Analytical Skills:

The ability to observe, evaluate, summarize, and apply meaningful data in the problem-solving process. The level of logical reasoning necessary to connect required actions to desired outcomes. The ability to forecast events based upon current situations. Demonstrated skill in generating alternative solutions to problems.

Decision-Making/Judgment:

Able to reach decisions, takes thoughtful approach when considering options, seeks input from others, makes difficult decisions

Organizational Skills:

Keeps information organized and accessible, maintains efficient work space, and manages time well.

EDUCATION/EXPERIENCE REQUIREMENTS

(Education, Work Experience, Industry Knowledge) Education & Experience High school diploma or equivalent. Preferably, up to one year of experience in banking, teller services, or a mortgage-related role. Familiarity with loan documents, payment processing, and escrow accounts preferred. Experience in a member-focused position requiring extensive public interaction and phone communication. Technical & Analytical Skills Problem-solving abilities and adaptability to changing policies and procedures. Strong technical skills with the capability to navigate multiple systems efficiently. Skilled in preparing and analyzing reports using Microsoft Excel, preferred. Intermediate in PC-based applications, including Microsoft Office Suite and Outlook. Communication & Service Skills Strong member service skills, with a focus on accuracy and thoroughness in all tasks, preferred. Ability to communicate complex information clearly and effectively, preferred. Ability to perform well under pressure. Work Style & Independence Preferably, self-motivated with the ability to work independently and with minimal supervision.

PHYSICAL DEMANDS

Physical requirements include, but are not limited to, ability to move from floor to floor; climb ladder in vault to remove files as needed; bending & lifting; sitting or standing for a long period of time; and ability to use the computer for a long period of time.

REQUIRED COMPLIANCE TRAINING

Satisfactorily completes all required compliance training and complies with all regulations, which apply within the scope of the position, including but not limited to the Bank Secrecy Act (BSA) and all regulations that fall within the BSA. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule:

Monday – Friday (8:00am-5:00pm), hybrid capability.