Service Specialist Position Available In Wake, North Carolina

Job Title:

Service SpecialistPosition Location:

Raleigh, NC Hybrid Position, must live locallyYour impact:

The Service Specialist assists members with various electronic payment services such as ACH, checks, adjustments, disputes, wire transfers; and performs member transactions received from other departments in the Credit Union.

As a key contributor to the Coastal team, your responsibilities will be:(30%) ACH Maintenance to comply with Nacha regulations

• Research and process routine to moderately complex time sensitive ACH transactions, files, and accounting entries
• Approve dealer reserve amounts in Federal Reserve system
• Handle exception items, including returns, notifications of change, payroll allocations and member notifications
• Research and resolve member issues related to ACH payment originations, DNE’s and reclamations or any other payment related concerns
• Assist members with ACH disputes by investigating discrepancies, gathering necessary documentation, and resolving issues in a timely manner(30%) Check processing to comply with federal regulations
• Review and process time sensitive in-clearing check file exceptions for members that can be paid
• Manage, verify, and process returned checks to ensure accurate and efficient transactions for the organization and its members
• Maintain accuracy of digital and physical checks to ensure reliability of financial transactions, making sure they are made timely to the recipients
• Assist members with check disputes by investigating discrepancies, gathering necessary documentation, and resolving issues in a timely manner
• Review official check returned items for accuracy and properly distribution of funds
• Process foreign check collection items by preparing proper documentation for check processor(25%) Verifying accuracy and security of wire transactions
• Validate all outgoing domestic and international wires for the credit union to ensure security checks are processed and proper approvals are received
• Complete balancing of all outgoing wires for the credit union and create wire to international wire vendor as needed(15%) Providing members accurate payment transactions
• Validate and correct mobile deposits that have not met the accuracy thresholds defined
• Utilize multiple systems simultaneously to research and resolve member issue received through calls, secured messages, e-mails and other electronic requests
• Review and correct duplicate web-originated loan payments by communicating with necessary departments and initiating appropriate creditInterested?

Here are the qualifications we need to see on your resume:

Required experience

• One-year financial institution experience in customer service
• Data entry experiencePreferred experience
• ACH/check payment processing experience preferred
• Wire processing experience preferred
• Knowledge of Jack Henry Symitar a plusEducation
• High school diploma or equivalentEssential cognitive/physical/social requirements of position:

Must be able to learn and retain information; remain in a stationary position; constantly operate a computer; and converse with others on a continual basis.

For consideration visithttps://coastal24.applicantpool.com/jobs/. You can also scroll back up to the top of this page to the “” section.

Deadline for

Application:

Allresumes must be received on or before 5/22/2025Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR depart