Connect Lending Loan Processor Position Available In Blount, Tennessee

Connect Lending Loan Processor Vanderbilt Mortgage – 3.8

Maryville, TN Job Details Full-time Estimated:

$36.6K – $45.3K a year 1 day ago Benefits Paid parental leave Health insurance On-site gym Dental insurance Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Volunteer time off Prescription drug insurance Qualifications Customer service Mid-level Microsoft Office High school diploma or GED Organizational skills Computer skills Lending Communication skills Loan processing Time management

Full Job Description Position Title:

Connect Lending Loan Processor (Non – LO – Processor) S2

Job Status:

Full Time/Hourly Department:

Connect Lending Reports to:

Connect Lending Originations Manager Amount of Travel:

None Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently services over 150,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce. Furthermore, we’re financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence. And we’re professionally strong, from entry level to more experienced positions, we’re actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you’ll enjoy excellent benefits, opportunities for growth and an encouraging culture that supports work/life balance.

JOB SUMMARY

The Connect Lending Loan Processor is responsible for collecting, evaluating, and prioritizing the necessary elements to approve and build a loan using Federal and State regulatory guidelines. This role reports to Connect Lending Originations Manager and performs administrative tasks surrounding loan processing and does not negotiate or advise credit terms with consumers.

JOB FUNCTIONS

Loan Processing Reviews loan applications for accuracy and completeness. Works with retail partners and applicants to gather third-party documentation, such as titles, appraisals, personal identification documentation, pay stubs, tax returns, property deeds, etc. Develops and maintains strong working relationships with all departments within Originations, home centers, and various other internal teams. Fosters a collaborative environment. Calculates and verifies income amounts to ensure provided information is accurate. Reviews legal documents such as deeds, tax receipts, property owners agreements, and purchase agreements to verify ownership of real estate. Reviews titling requirements and ensures proper documentation is collected to secure our collateral. Processes final review of loan application and communicates completion to the closing department. Utilizes company and department resources to maintain knowledge of loan operations policies and procedures and state and federal regulations to ensure compliance in loan packages. Manages a high-volume pipeline, with an average of 50 loan applications during peak time. Conducts research and makes informed decisions regarding issues relating to mortgage loan processing. Uses time management skills to balance workload while receiving inbound calls, emails, and meetings. Documents detailed and descriptive notes of customer interactions in loan originations system (LOS) and Customer Relationship Management (CRM) tool to support internal audits and provide appropriate customer support. Communication and Correspondence Serves as the main point of contact for our applicants; obtain base understanding of how our sister departments in originations deliver updates on their behalf. Works and communicates in a one-to-one relationship with loan officer/originator, retail partners to remain aligned on the status of loan applications. Provides process education and expectations to our customers and retail home centers using various methods of communication, such as calls, texts, emails, notes, and our online express portal. Maintains department telephone availability of five and half hours. Responds to voicemails within 24 hours. Meets call quality and customer service standards including but not limited to call quality, accuracy, loan turn time, and Net Promoter Score (NPS). Utilizes notes within Loan Originations System (LOS) and Vantage (CRM) to communicate the status of applications and follow up with applicants, sellers, and realtors. Other duties as assigned Provides peer-to-peer coaching; processing works closely with other departments (closing, audit, land exam) and peer-to-peer coaching is expected and encouraged with processors and sister departments. Stays conscious of department and individual goals such as: turn time, NPS, audit scores, checklist items completed, phone response time, email response times, closing percentages.

REQUIREMENTS AND QUALIFICATIONS

Education:

High School diploma or equivalent required.

Experience:

Minimum of 1 year of related experience required; 2 years preferred. Previous experience with loans preferred. Familiarity with loan origination systems preferred. Must have proficient computer skills with ability to navigate Microsoft Office Suite. Ability to conduct research, multitask, and quickly adjust prioritization of loan files. Understanding of relevant regulations and compliance standards relating to federal and state lending practices. Great attention to detail, organizational skills, ability to perform under pressure while maintaining accuracy. Positive, resilient attitude while remaining flexible to change. Possesses a strong team-oriented mindset and communicates timely with fellow team members to assist with volume and resolve issues as needed. Self-motivated and dependable. Ability to work in a solution oriented, team environment. Ability to provide excellent customer service and build positive relationships with clients. High level of integrity and professionalism to handle sensitive financial information. Must have excellent written and verbal communication skills as well as phone and text etiquette. Willing to learn, hard-working, determined, and assertive.

PHYSICAL DEMANDS

Must be able to remain in a stationary position 75% of the time. Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer. Will be communicating 75% of the time over the phone. Must be able to exchange accurate information at all times. Must be able to identify and assess account status and determine appropriate process. Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

BENEFITS

Medical and Dental Plan with Prescription Coverage and Vision Competitive benefits including 401(K) includes 100% company match of the first 4% Paid time off days (PTO), maternity/paternity leave, and holidays Community involvement including Volunteer Paid Time Off (VTO) Tuition Assistance for your first degree Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being Collaborative and energetic work environment Professional development and promotional opportunities Competitive bonus programs Here are some more reasons to choose Vanderbilt Mortgage! Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Vanderbilt Mortgage and Finance, Inc. provides competitive 401(k) programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more. Vanderbilt Mortgage and Finance Inc. is a subsidiary of Clayton of which is proud to have earned spots on the following Forbes lists: America’s Best Employers, America’s Best Employers by State, Best Employers for Diversity, Best Employers for Women. As part of Vanderbilt Mortgage’s commitment to Opening Doors to a Better Life, VMF is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program. At VMF, we encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in-person for team members. Our newly renovated Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga/barre studio, volleyball, and basketball courts, walking paths, and a disc golf course. Vanderbilt Mortgage and Finance Inc. is committed to a diverse and inclusive workplace. Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Vanderbilt Mortgage. Where you start a job and gain a career! Privacy Policy Business Unit – Vanderbilt Mortgage